Our recent stay was marred by 4 interrupted painful nights of sleep. We politely complained after two nights & they would see what they could do. When asked for an eggshell mattress or replacement one they said they would leave message with next personnel on duty. One side of the bed seemed improved & the other worse. We called, we said we thought all they had done was flip the mattress. The only offer was after 3 nights paying for pain, another room available...our last night. We declined that great offer as it was too much work for 1 nite. We requested some type of a discount.( I told them I slept in the chair at times). We were only offered $10.00 after staying 4 nights since we declined the move for our LAST NIGHT! DIDN'T LIKE PAYING FOR PAIN! Oh, one also had to wait & take down dirty towels at times to receive a clean one. Great customer service! NOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The physical plant is standard SpringHill Suites. Nice little sitting room and a smallish bedroom. No restaurant. No bar. No excitement at all. Located several miles West of Des Moines and about 10 miles from DSM. (The Marriott at DSM is less costly and much better run.) There are at least four other Marriott properties within 1/2 miles of this SpringHill Suites. Why there would be any hotels in this suburban desert at all is beyond me.

You will not be surprised at anything about this place....either positively or negatively.

The pricing can vary greatly from night to night. Sometimes $50, sometimes $125.

Everything was fine until the morning of our stay. After filling up the whirlpool, we turned it on to find suds and hair come shooting out of the jets. We immediately got out to take a shower only to learn that only cold water was available. When we asked the front desk about it, they indicated that there had been some issues with the water main...I understand that it is out of your control, but why were we not warned about it when we checked in. The whirlpool really makes me question how clean the rest of the room was. I don't think I will still at this Springhill hotel or another again....

We only stayed here one night and were pleased with the size of the room and the cleanliness. We liked the sitting area, frig and other nice touches. The staff was very courteous and helpful when we were looking for a place to eat dinner. The breakfast buffet was as good as can be expected and met our needs. This is a great place!