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SpringHill Suites Des Moines West – reviews, photos

3.0 of 5
1236 Jordan Creek Parkway, West Des Moines, IA 50266
Hotel amenities
SpringHill Suites Des Moines West
SpringHill Suites Des Moines West
SpringHill Suites Des Moines West
SpringHill Suites Des Moines West
SpringHill Suites Des Moines West
SpringHill Suites Des Moines West
Ranked #16 of 16 hotels in West Des Moines
3.0 of 5 stars 32 Reviews
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32 reviews from our community

    Trip type
Traveller rating
    5
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Date Rating
Darlington, Wisconsin
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Read the Fine Print When Booking Online”
3 of 5 stars Reviewed 18 September 2011

If you're on a budget and book a "single queen" room, you definitely will get a "handicap accessible" room. I didn't realize that until I got to the room. Maybe it's just me, but I didn't want to stay in what reminds me of a room in an assisted living facility. I asked for a different room, but the front desk clerk advised me that ALL their single queens are handicap accessible. I went back later and checked the website, and sure enough, if you read the fine print in "room details", you'll see the handicap accessible language.

I don't know how to rate the hotel overall. My stay certainly didn't meet my expectations and the website could have included a handicap accessible icon or otherwise more clearly pointed out what I should expect. I've decided to rate the hotel "average", because in every other aspect, it was okay...nothing impressive, but nothing particularly offensive either. The best thing about the facility is it's location.

  • Stayed August 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
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Ask pauleugene00 about SpringHill Suites Des Moines West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Ann McMillin, Manager at SpringHill Suites Des Moines West, responded to this review
19 January 2012
Dear Pauleugene00,

Thank you for your candid review of your stay. I am pleased that overall you found your stay to be enjoyable. However, I would like to offer my apologies for the confusion regarding the Single Queen room type . I appreciate you bringing your concern to our attention and I will look into better clarification in the future. Thanks again for your review.

Best Regards,
SHS Management Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, Nebraska
Senior Contributor
46 reviews 46 reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
“Another good value in the area, breakfast is included.”
3 of 5 stars Reviewed 16 August 2011
1
person found this review helpful

Forget about special rates during the state fair time. If you can find a room, I suggest you book it.
That’s how I found this hotel. It turned out to be a little more expensive than what I usually pay in this area, but not outrageous either.
The room, a suite without doors, was clean comfortable and came with a breakfast with no additional charge. That makes it a very competitive hotel in my book. The pillow top mattress was very comfortable.
If TV is your thing, find another place. Old style box TV in our room should have been scrapped 3 years ago, but there was a microwave, and refrigerator. The coffee maker in the room was out and ready to use, after tasting the coffee at the comp breakfast, I recommend using it.
The helpful staff told me at 320PM that my room was not ready yet BUT had no problem and were willing to process my credit card and admit my wife and me separately at a later time WITH suitable identification. I think that last qualifier is important. I understand sometimes there’s not enough time in the day. They didn’t seem particularly apologetic; I guess the expectation was for me to adjust my schedule for them. This day I was able to do so without great angst and made arrangements for later arrival without problems and they were efficient in doing this.
The breakfast was average and adequate but is always included in the room price. If one doesn’t care about the TV, I would consider a stay here again. (I mention this because sometimes I spend more time in the room with the TV than other times). My wife says she liked it better than our usual hotel, (remember though, at a slightly higher cost).

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask herniaowner about SpringHill Suites Des Moines West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iowa
1 review
2 helpful votes 2 helpful votes
“Lord help me if i ever have to stay there again”
2 of 5 stars Reviewed 15 August 2011
2
people found this review helpful

The first thing that should of tiped me off was the lack of supporting the "gov't rate" because it was the last room available(way to stick it the customer)! It was definetly an overcharged rate especially for the room we got! Our carpet was soaking wet which in turn made the whole room smell musty and the humidity in the air was horrible. Our blankets even felt wet..not my idea of a good sleep Then when I tell them about it they give me a whole $27 off my room which still left me paying well over $100 for a crappy room. Our tub had chips in it and the floor was cracked , which doestn hurt anyting but not the look i was going for for the kind of $ i paid! Not impressed with our first and LAST stay at this loccation!! I can say the front desk staff was always friendly, but thats aobut it !!

Stayed August 2011, travelled as a couple
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Ask RudyIowa about SpringHill Suites Des Moines West
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Washington
Contributor
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Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“The Brady Family Would Love This ...”
2 of 5 stars Reviewed 29 July 2011
1
person found this review helpful

I should have known better. Anytime a hotel offers waffles the place is infested with families. Unlike cock-roaches, this crowd comes out in the daylight. The hotel is in serious need of updating. Old furniture sits over old carpets that host an old smell. At least the old towels match the outdated decor.

As a business traveler, I was initially treated as an honored aberration. The front desk person gave me a gift bag, designating my awards status with Marriott. The bag cost more than the snack items inside. Still ... she tried. Most of the help did. It wasn't really their fault that the evening reception's beer was flat, the chips were stale, and the kids were having their eighth free meal of the day.

Next time I'll go next door to the Marriott. And leave this place to the Brady Family.

I really

Room Tip: Family's on a budget might like this. If your tent leaks, that is.
See more room tips
  • Stayed July 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask PQBrown about SpringHill Suites Des Moines West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucerne, Missouri
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“not bad, seen better, seen worse”
4 of 5 stars Reviewed 22 March 2011

well this was a second time staying here and the rooms are getting a little worn. But for the price, this is one good hotel. Since all rooms are suites, you have mini fridges and micros in all rooms. Also a nice breakfast is included. Hotel also has an average size pool that my 10 month old just loved. Overall, I'm sure we will return.

  • Stayed March 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask theottos09 about SpringHill Suites Des Moines West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dena Heinlein, Manager at SpringHill Suites Des Moines West, responded to this review
24 March 2011
Thank you Ottos for coming back to see us again! It’s great to know your little one enjoyed the pool and that the suite worked out well for your family. Hope to see you next time you’re in West Des Moines!

Best,

Jessica Hill, General Manager
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Additional Information about SpringHill Suites Des Moines West

  • Springhill Suites West Des Moines
Address: 1236 Jordan Creek Parkway, West Des Moines, IA 50266
Price range (per night):* INR5,928 - 8,724

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