If you're on a budget and book a "single queen" room, you definitely will get a "handicap accessible" room. I didn't realize that until I got to the room. Maybe it's just me, but I didn't want to stay in what reminds me of a room in an assisted living facility. I asked for a different room, but the front desk clerk advised me that ALL their single queens are handicap accessible. I went back later and checked the website, and sure enough, if you read the fine print in "room details", you'll see the handicap accessible language.
I don't know how to rate the hotel overall. My stay certainly didn't meet my expectations and the website could have included a handicap accessible icon or otherwise more clearly pointed out what I should expect. I've decided to rate the hotel "average", because in every other aspect, it was okay...nothing impressive, but nothing particularly offensive either. The best thing about the facility is it's location.
- Springhill Suites West Des Moines
