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Quality Inn & Suites – reviews, photos

2.0 of 5
226 W. 5th St., Waterloo, IA 50701
Hotel amenities
Quality Inn & Suites
Quality Inn & Suites
Quality Inn & Suites
Quality Inn & Suites
Quality Inn & Suites
Quality Inn & Suites
Ranked #14 of 15 hotels in Waterloo
3.0 of 5 stars 20 Reviews
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20 reviews from our community

    Trip type
Traveller rating
    2
    2
    7
    3
    6
Date Rating
Kalispell, Montana, United States
2 reviews
1 helpful vote 1 helpful vote
“Terrible - Go Some Where Else”
1 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

This place is the WORST. We made a reservation here because they take pets, but it is a pit. When we got into our "suite" there was no hot water to take a bath or shower. It was barely warmer than room temp. When we complained and told them we wanted to check out they called the owner to see if they could refund our money. We packed up and while waiting at the front desk a gaggle of what looked lime "working girls" walked into the lobby, got in the elevator. We knew right then we would not stay no matter what. The clerk told us that since the water was warmer than room temp they would not refund our money. We told them the water was not hot and it was not acceptable. The rooms are VERY old and what the call a suite is just a couple of rooms put togther in a half assed way to make a "suite". The rooms were not real clean either. DO NOT STAY HERE.

Stayed December 2011, travelled with family
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Iron River WI
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Dog friendly”
4 of 5 stars Reviewed 2 December 2011
1
person found this review helpful

Nice place for the price. Don't have to walk far for parking, but do have to walk a little farther for your "dog duties"
Since I lived in Waterloo for 49yrs, I knew what to expect from the downtown empty buildings surrounding the hotel.
Room was clean, maids were friendly, front desk persons are OK.
Free breakfast every morning, great!

Room Tip: I recommend room 303, 2 room suite, lots of room
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  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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york
Senior Contributor
44 reviews 44 reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
“Don't let the neighborhood influence you”
4 of 5 stars Reviewed 4 November 2011

This motel is right downtown Waterloo. It is next to a convention center, but also next to some pretty seedy places. The hotel itself is very nice inside, for an older remodeled motel. The front desk people were very helpful about places eat, and directions. The room we had was a suite, which was fairly nice, and especially for the price range. Our only problem, was the stains on the bedspread. They were pretty bad looking, so we threw it off the bed. I know they don't often wash those things, and the housekeeping staff should have tossed the thing.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Excelsior, Minnesota
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Unprofessional Staff, Poor Quality Hotel, Keep Driving.”
1 of 5 stars Reviewed 15 September 2011

Arrival 8.22.11. When elevator opened on 2nd Floor, hallway wreaked cigarette smoke & carpet was extremey soiled. I went to Rm 219, a non-smoking room. In the middle of the room was a large mark on the carpet, which was from a hot iron. The bathroom tile looked bad. Upon inspection of tub, the tile was re-grouted with silicone instead of grout..looked terrible. Behind the toilet, the wall had a piece of painted plywood with rusted screws. The area around this hotel is very seedy. The internet service went down late in the evening on Monday and was not fixed by evening Tuesday. I inquired about this to the front desk and was treated very rudely when I asked for a refund. I asked for a refund of one night's room/tax and was refused. In the morning they gave me a $16 credit, which was not enough for the fiasco at this hotel. I asked for the same refund on the national web site and was refused, even though Quality Inns publishes a 100% Guarantee on this site. I received a "standard" response and it did not even address my request for a full credit. When you comment on this site, it just gets sent back to the local hotel. I WOULD NEVER STAY HERE AGAIN. RUDE Management.

Room Tip: To stay in a good room, choose another hotel.
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  • Stayed August 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
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Mandan, North Dakota
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Didn't like it wont stay again”
1 of 5 stars Reviewed 13 June 2011
1
person found this review helpful

The pull out couch for a bed was dirty with candy and all kinds of stuff in it. the fitness room had a broken treadmill and bike. The weights worked ok. the walls were very thin. You could hear the conversations next door and we wondered if they could see in the bathroom because they told us to be quiet and it was like they were there. 1 positive with the experience, was the front desk help were very friendly and helpful. They remembered your name and were very courteous. The websitz stated there was a pool and I had my family and there was not one. One other positive was they charge the same for a suite so I would recommend going that route. Had a continental breakfast only.

  • Stayed June 2011, travelled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Quality Inn & Suites

  • Waterloo Quality Inn
  • Quality Inn Waterloo
Address: 226 W. 5th St., Waterloo, IA 50701
Price range (per night):* INR3,747 - 6,431

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