Our room smelled of smoke as soon as we walked in and gave one of us a severe headache! The coffee pot pieces in the room did not fit together. The whole place needs a make over. We booked through expedia at one price and were charged a higher priced by the hotel. We talked to management about this and were promised a refund. This took a lot of reminding before we finally saw it. Don't stay at this hotel! It's terrible!
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This hotel was slightly cheaper than others I looked at in Waterloo ($10-$20) but wasn't worth the discount. It is in need of updates - seemed dowdy and dingy. Staff was pleasant. Complimentary breakfast the next morning was adequate.
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Terrible room. Old, used and dingy. I got stuck here because ogf no rooms at Hampton Inn.
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My family & I stayed here and had a really nice time. The kids enjoyed the pool & we enjoyed the relaxed, quiet atmosphere! The staff is very friendly and went out of their way to make sure we had a good stay.
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My family was in a room right next to the pool. We heard people partying there all night. The next day when we went to swim the pool was closed because it apparently got trashed. We had very disappointed children. Management unapologetic and would not give us any sort of refund even though we could not use the main amenity. Also, they did not transport anywhere else to swim like hotels do when their own pool is closed.
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