My family was in a room right next to the pool. We heard people partying there all night. The next day when we went to swim the pool was closed because it apparently got trashed. We had very disappointed children. Management unapologetic and would not give us any sort of refund even though we could not use the main amenity. Also, they did not transport anywhere else to swim like hotels do when their own pool is closed.
- Heartland Hotel Waterloo
