We got this hotel room because of the distance it stated it was online to the events center...it was not close, it was not easy to get too, and I would NEVER walk that route after a concert late at night. We checked in and our first question was regarding the shuttle that was advertised online to and from the events center. We were told there was no driver for the night, because he was going to the same concert was we were...we were VERY frustrated. Then we asked when the restaurant opened, and she stated the restaurant is no longer open, but there is a bar you can go too, it was supposed to be open at 5, but i'm not sure if they are here yet to open it. So far the location was further than stated online, no shuttle, no restaurant...what's next. We pulled around to our side of the building to get to our room and the windows were broken out of the security doors....doesn't leave a real great impression. All in all, the rooms weren't bad...clean bedding and it had a refridgerator and microwave which weren't expecting. If I were you, I'd spend the extra to stay right next to the Convention Center.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
20 June 2011
The safety glass was in door C and it was ordered the very day it broke, but it takes a week to get here. We apologize for the confusion in the restaurant and the shuttle service. The restaurant has not been open for Lunch and Dinner for over a year. We use that area to serve hot breakfast that is cooked fresh daily. The shuttle service is only available on the weekends. We changed those two items on the brand website which distributes the changes to all of the other websites. Some sites might not have picked up the changes so we apologize for that. Our staff will go thru the various websites and make sure the information is accurately reflected. Thanks for the compliments on our room cleanliness. Thanks.
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