The staff at this hotel will give out your information to anyone that walks in the door and ask for it! There is no security at this motel. We stayed there this pass weekend and our room number was given out without our permission!

We travelled to Mt Pleasant, IA to attend the funeral of my aunt who died suddenly. Because of your policy of accepting pets, we made a reservation at the Super 8. We travelled for about 8 hours, and checked in around 8:30PM. We set up the kennel in the room, secured the dog, and went across the street to get something to eat. After about 25 minutes, they called the cell phone to tell me the dog was making too much noise, and was keeping the other patrons from sleeping. So, I went back to the room. The dog was whining, not barking, but she was making a noise. So was the guy next door. I heard him coughing all night long. The construction on this motel must be mostly paper, as you can hear a pin drop in the next room.
The next morning, I went up to the lobby to have coffee with the cousins. I was there approximately 15 minutes, went back to the room, took the dog out for a game of frisbee. While the dog and I were outside, the staff were gathered in the lobby telling everyone my dog was tearing the room apart, etc The dog wasn't even in the motel. She did bark when I left the room, and you could hear it througout the motel... The hallway is a sound tunnel. But, she did not bark for more than a minute.
I thought about moving to one of the other motels within walking distance, but I was with my elderly parents, too. The room was paid for, and I felt like a prisoner. I was unable to attend my aunt's funeral. When the family had dinner, I stayed in the room. I feel I was harrassed by your staff, and the entire trip was a nightmare because of them.
If you are going to accept pets, then be ready to hear a dog bark, or whine. I personally feel you should change your policy to no pets accepted. I would have been in a different motel, and so would my dog. I intend to post this on every pet friendly site on the internet, and on facebook, and anywhere else I find that suits my fancy. I don't want anyone else to go through the nightmare I met with at your establishment.

My husband, his family and I have been staying at the Super 8 in Mount Pleasant for 20+ years now for various occasions, due to the fact that my family is from Mt. Pleasant; I grew up there. One time of year that's important to us is Midwest Old Threshers and Settlers reunion; this is a special occasion because we come back to visit family and we also enjoy Old Threshers at the same time. My husband and his family have stayed there since 1989, and I with them after we got married in 1996. We in fact met at the Super 8, which is why this hotel has always been our home away from home.

The hotel's policy for a very long time was always to give repeat customers first chance at making a reservation for the following year's Old Threshers. People were getting disgruntled with this because they would try to find a place to stay and there weren't any rooms available. (It's America's largest steam show; the whole town sells out during this time). While I understand the frustration (I used to work there, I know), the repeat customers were always guaranteed income.

Over the last few years, policies changed and we couldn't make our next year's reservation when we checked out. That was fine, we were told when we could call to make that reservation. This year, when we checked out and asked when we could call, we were told it was already sold out. We were in absolute shock because nothing was said any time between last year and this year that the reservation policy was being changed for this particular weekend. We were told by the desk clerk that a tour bus was booked to come in. She could tell we were upset and got the manager. The manager flat out said yes, they were booked next year. She explained that the weekend had been opened up on the computer (which means internet bookings were now being allowed for this particular weekend) and for the time period we usually stay there, they would only be able to get us in for one of those nights, Sunday, the last night of the whole weekend.

Needless to say, we were angry, and yes, we raised our voices, in fact my husband was talking loudly explaining our position, and I raised my voice quite a bit on one comment, too. We also raised our voices because from the moment the manager stepped out to the desk, she gave the impression that she wasn't willing to work with us (whether she meant to come across that way or not). When I spoke up (shouted, actually, I'll admit that), she told me to back off, stand back, calm down and we'll talk about it. I said I'm still working on checking out. My husband kept trying to explain why this was so upsetting. The manager also made a comment about getting complaints now from the repeat customers that they're already booked. So, I understand, there are complaints coming from both sides, people who would like to get into the hotel for once, and now people who would like to get into the hotel because they've been staying there forever.

We were not angry over the fact that they were already booked (well, maybe we were, but that's not the point); we were angry for the fact that this was not disclosed to the customers beforehand. Nothing was said when we checked in (which should have been a forethought by management) and there was no sign stating that the policy had changed. Something as simple as that could have avoided this whole situation. They had a listing of the bookings; they could have sent out a mailing at the beginning of the year, even, stating their reservation policy for that weekend (since it's such a major one) had changed and that people would need to call in earyly for 2012. I think this was a poor management decision.

I'm extremely upset by this because the Super 8 has always been my safe haven when I go home to Iowa to visit at any time of year. Now, I feel that's been pulled out from under me because if I stay there now, I feel like I'm condoning their decisions and actions. I feel like they don't care about the customer anymore; all they can see is the dollar signs. So, as you can see, it's not just about a couple being mad because they didn't get their way. This hotel means something to us, or at least it used to. Oh, and that tour bus? What happens in the next year if that falls through? Where's the guaranteed income then?

Except for this situation, the hotel has always been awesome. It's the cleanest in town, the front desk staff (excluding the manager) has always been welcoming and helpful, and the housekeeping staff rocks. The rooms are always clean when we check in. I would give them 5 stars if wasn't for the manager. This also surprises me because she was so helpful in June when I came out for a funeral and I needed to have my Old Threshers reservations fixed. So to have her be the way she was today also shocked me. Unless something is offered to have this situation fixed, we will probably never stay there again. That means they've future income from us; we usually stay there at least twice a year if not more for at least 2 nights each time. Knowing what hotel prices are now, you can do the math.

Super 8 was our home away from home for nearly a year. My husband and I were in the area for job relocation. The staff was very attentive and friendly every time. We enjoyed the coffee and ice tea that is available all times. Waffles for breakfast as well as muffins ect. Price is great. We miss the staff a
Iowa family to us. Thanks"!