Upon arriving at the hotel, we waited for 10 minutes while it took 2 clerks to check in one person. We were not even acknowledged until I had to say, "are we supposed to check in somewhere else?" We had requested a crib for our room. When we got to the room and saw no crib, I went back to the check in desk where I was assured that the crib was on its way. It didn't make it to OUR room. It went to my in-law's room...Then, we were charged twice for our room. When I've tried to call to remedy the situation I have been told to call back several times. No one wants to take responsibility for the mix-up. We have family in Bettendorf but will NOT be staying at the Isle of Capri again.
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