It is the staff members that my wife and I encountered during our three day stay that have left us most puzzled. No eye contact - ever. Upon checking in on the first day (the Wednesday before Thanksgiving) none of the usual formalities regarding the location of our room, services provided, etc. were pro-offered. It felt as though we were interrogating the front-desk staff. After visiting our room I noticed that the bathroom sink barely drained. As we passed the front-desk on our way out I mentioned my concern to the front-desk staff. The response I received, without eye contact from the staff, "everyone has slow draining sinks, maintenance is looking into it" - the problem was never resolved. The property itself has seen better days, but it is the daily or routine maintenance and service that we all have come to expect from a customer serviced based establishment, that is most lacking. Examples on our stay included the the duct-tape wrapped lobby door handle, the dust coated air-duct in the lobby, coffee-spill ringed counters in the lobby and "breakfast" area, and the distracted staff. Our room itself included ill-fitted doors and moulding, a bathroom ventilation fan that ran non-stop, light switch plates with missing screws and a room climate control unit which required a person to physically get out of bed to turn off when the room became uncomfortably hot - apparently a thermostat was not included in the price of a room. The housekeeping aspect of the room included coffee stained(?) sheets, a blanket was thread-bare, cobwebs and dust/debris in the corners of the room. Initially my wife and I thought perhaps we had a "bad room" and were being overly critical, however when my wife shared our observations with another guest we found our impressions were well founded.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 November 2011
This property is a work in progress. We continue to upgrade. I thank you for you comments. Please know that I am working on this. I have been here less than 6 months. If you wish please call me at the property and we can speak of this in more detail.
Jerry Stewart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC