Non smoking signs on lobby doors; however, when I got off elevator on 3rd floor, it was very obvious someone was smoking! Also, drain in bathtub very slow and drippy. Inquired about smoking and bathtub--informed half of 3rd floor was smoking floor and "several" bathtubs have this problem.
How can you have a smoking and nonsmoking floor mixed. It was like sitting next to a table of smokers. We were forced to smell it even in our room. The front desk said they would check into it. Next time I check into a hotel I will ask for nonsmoking floor.
Stayed in this hotel 5-6 yr ago--it has gone downhill! Would consider staying in nearby Keokuk, IA hotel on my next visit.

My husband and myself stayed at the Fort Madison Confort Inn,. It was ok at first but then when i got my credit card bill they had charged me an extra $250.00. When i asked why they said that there was smoking in the room.. My husband and i have stayed there be on business and had always had a smoking room. The young gentlemen that check us in said it was. The manager was very rude, myself and my colleagues stay in the area quite often . But it wont be in a confort inn.

The first problem encountered was the lack of a roll-away bed that I had requested when I reserved a room two months prior. After I checked in, I went to the room to see if it was acceptable and found that the roll-away was not present. I went to the front desk and told them what I had requested. They said they would have one put in there in a little bit. I told them that I was going to a local event and would not be back until later that night. They said the bed would be put in there long before I returned.

When I returned, I found that the bed was still missing. I went to the front desk again, and told them about it. I was told it was too late and they weren't going to deliver the bed that late at night. It was midnight, but they were supposed to deliver it "long" before I returned. I told them that I had paid extra for the roll-away (about $25) and if they wouldn't deliver the bed, I wanted a refund. They told me that I would have to speak to the manager (who was conveniently out) to get a refund. Bottom line....I never got a refund or credit.

The second problem was my friend who was staying with me got up in the middle of the night to get a drink from one of the hotels vending machines. He forgot his key and couldn't back in the room. I was sound asleep and didn't hear him knocking on the door. He went to the front desk and told them about his issue. They couldn't figure out how to activate a card to open the room door. So they gave him another room. What I don't understand is how they could make a key for another room, but couldn't make one for the room he was staying in. Ridiculous!

The manager was an idiot. She kept making excuses and saying she couldn't do anything about any of it. Of course, she was never on site, and we had to call her at "her" convenience.

I will never stay in a Comfort Inn Hotel ever again, and would suggest that anyone reading this avoid them as well. By the way, their corporate office is no better. They can't control the local hotels in their own words. I bet if another chain had issues like this, the management team would be the first to go. So, if you go to Ft. Madison, avoid this place. That is, unless you want to have a terrible experience.

What a nice hotel. Unfortunately we were there when the river flies came out and swarmed around the lights to the point that the parking lot was dark. Ugggh. Try to stay there other than the last week of June/first week of July, but no guarantees. The hotel was fine and the rooms are large, clean and comforting...