On the first night of our 3 night stay, my niece cut her heel very badly to the point of requiring stitches on the pool ladder. Not only was the hotel unprepared to handle a medical issue (no policy for handling blood soiled laundry or blood contamination in the pool, and an incomplete first aid kit), they also refused to adjust the bill to compensate for the out of pocket medical supply bills. The manager was extremely rude and said that no one else had ever cut their heel on the pool ladder and that they were not going to be held responsible for expenses related to the incident. She refused to return phone calls and refused to give us any one above her's contact information so we could pursue this on another level. My family has in the past used this hotel for about 7 days a year. We will no longer be doing that. I should note that the desk clerk was very polite and that the rudeness was on the part of the manager only.
On a separate issue, during our stay, the housekeeping staff took the tip money, but did not actually clean, empty the trash, or put in clean towels until we specifically asked them to.
- Super Eight Fairfield
- Fairfield Super Eight
- Fairfield Super 8
