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Baymont Inn and Suites Dubuque – reviews, photos

2.0 of 5
4025 McDonald Dr, Dubuque, IA 52003-5249 (Formerly Heartland Inn - Dubuque West)
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Stay 3, Save 20%
Baymont Inn and Suites Dubuque
Baymont Inn and Suites Dubuque
Baymont Inn and Suites Dubuque
Baymont Inn and Suites Dubuque
Baymont Inn and Suites Dubuque
Baymont Inn and Suites Dubuque
Ranked #16 of 18 hotels in Dubuque
3.0 of 5 stars 33 Reviews
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33 reviews from our community

    Trip type
Traveller rating
    6
    7
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    6
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Date Rating
Bloomington, IL
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Less than expected”
3 of 5 stars Reviewed 30 October 2011

This hotel was chosen for our trip to the Galena/Dubuque area this fall. I reserved my room online for $89 ($100) plus tax because it was a reasonable price for the amenities it provided. I appreciated the continental breakfast (fresh waffles) and the fridge and microwave in the room. Overall, the hotel is old, and seems to have been recently updated with some minor changes (new drapes/carpet, paint in the lobby). In the room and on my floor (2nd) there were areas with paint peeling/bubbling, the exhaust fan in the bathroom didn't work so the mirror was awfully steamed up after a shower. I had requested a king size bed and was given 2 doubles instead which I tollerated. The coffee maker and air conditioning/heater worked fine.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Joliet, IL
Reviewer
3 reviews 3 reviews
“We would probably stay here again, but I was not too please with the staff and a few other things”
3 of 5 stars Reviewed 24 October 2011

The rooms are small and the pool is smaller. They were out of bottled water and someone got sick in the pool and no one (but the parents of the child) did anything about it. We had to take our breakfast back to our room to eat because there wasn't enough room in the breakfast nook.

  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Chicago, Illinois
1 review
3 helpful votes 3 helpful votes
“Excellant service”
5 of 5 stars Reviewed 18 September 2011
3
people found this review helpful

We have stayed here numerous times, because our son goes to University of Dubuque and enjoyed our stay every time. I would highly recommend this hotel to any family. Only draw back is they close pool at midnight. Thank You

Room Tip: Rooms are quieter on 2nd floor.
See more room tips
  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Rock Falls, Illinois
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Very nice place to stay for a great price!”
4 of 5 stars Reviewed 22 August 2011
3
people found this review helpful

Nice size room. Very clean. Bed was very comfortable. We will stay there again if in the area!

  • Stayed August 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kimberly, Wisconsin
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Less than nice accomidations!”
2 of 5 stars Reviewed 11 August 2011

Our first impression was a mixed one. When we arrived in our room, we noticed almost immediately that the smoke detector was missing, and instead a few wires were hanging out of the ceiling. After talking to the front desk, the manager, who seemed very friendly, promptly came down to install a new smoke detector. This was much appreciated, although I was surprised, and a little bit concerned, that housekeeping didn't notice the hole in the ceiling in the first place.

My other complaints would be: An entire piece of granite? or whatever material it was, was missing from the side of the bathroom counter, leaving wood with dried glue exposed. Also, the beds do not have bottoms that go down to the floor, which is kind of a pet peeve of mine. There was a half full tube of toothpaste underneath the bed from a previous guest. The pool was very, very small. At breakfast the coffee was watered down, the biscuits were ice cold, and the juice ran out quickly. ( I will mention, the waffles were good, there was a nice selection of yogurt, fresh fruit, and bagels, so breakfast wasn't a total loss. ) The furniture in the room we stayed in was definitely outdated. There was only one ice machine on the first floor, and we had to go down 3 hallways to get to it. Lastly, what bothered me most of all, was the bedding. It looks nice in pictures, but in reality all it is is a fancy strip of fabric at the foot of the bed, covering up a white sheet, then a scratchy, worn old blanket with another white sheet underneath. Yuck!

I would not recommend staying here unless you have low expectations. The money saved was by no means worth it.

  • Stayed August 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Baymont Inn and Suites Dubuque

  • Heartland Hotel Dubuque West
Address: 4025 McDonald Dr, Dubuque, IA 52003-5249 (Formerly Heartland Inn - Dubuque West)
Price range (per night):* INR3,193 - 4,817

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