Congratulations to housekeeping. I didn't find so much as a water spot. The large comfortable room has a mattress that uses air to adjust the firmness. When I got into the bed for the night, I tried to adjust the firmness. I found that one side of the bed would adjust; the other side was stuck on super hard firm. They might have been able to fix it, but I was in bed and not willing to be interrupted by maintenance. This is a newer hotel, but the acrylic bathroom counter top and tub surrounds were already showing their age. A cigarette burn was clearly visible and hairline cracks were beginning. They skimped when constructing the bathrooms. The front desk personnel warmly greeted me and remembered me each time I walked past them. This hotel has what is advertised as an Italian Steakhouse built on the front of it. It was very nicely upgraded from what I expected and it would be worth checking out for Dinner. This is where they offered the free breakfast buffet and the buffet had the usual free offerings well presented. It was nice to be able to eat breakfast in nice surroundings with real china, glasses, coffee cups and silverware. There wasn’t a paper plate in sight. Do remember is an airport hotel, close to the airport and under the flight path. No amount of soundproofing with let you forget.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 November 2011
Thank you for choosing the Radisson Hotel Des Moines Airport. We appreciate the kind words regarding the staff at the hotel and restaurant. Johnny's is a great restaurant and we are glad that you were able to enjoy it while in Des Moines. We appreciate the fact that you think this is a newer hotel, as that speaks volumes about our maintenance efforts. This hotel was actually opened in July of 1998, and we are currently working on redesigning the entire hotel including guest rooms and bathrooms. It is a very exciting process that will begin early in 2012. I would like to apologize that your experience did not exceed your expectations. Please contact me at jsmith@hoari.com if your travels return you to the Des Moines area. Thanks again for choosing the Radisson Hotel Des Moines Airport.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC