What could have been a very bad experience at the Travelodge, Des Moines, IA, turned into a wonderful stay thanks to Mr. Young Kim, General Manager. I had made our reservations through CheapMotels.com. and the cost of the room had been immediately debited from my checking account. But, when we arrived at the motel there was no record of my having made the reservation. Mr. Kim immediately called the online service and, after at least an hour, finally got the issue resolved. Had he not gone to bat for us we would have been without a room, the Travelodge would not have received their money, and we would have been out the cost that had been debited from our account. He was professional and courteous but persistent, exactly the tact that was necessary in this case. Before he had completed his call he gave us a room. It was much more than we expected. Not only was it quiet and clean with comfortable beds (expected) but it had a frig, microwave, coffee maker and safe. When I booked the room the information said no coffee maker, frig, or microwave, and a safe wasn't even mentioned. Again, our thanks to Mr. Kim for a great stay and our encouragement to others to try the Des Moines, Iowa Travelodge.
