We have stayed here a few times before, only because it is cleaner than the hotel across the street, which isn't saying much. But this last time we stayed, we had dirty blankets, the floor felt sticky and damp if you walked on it barefoot... so nasty.... the vending machines were either broke or had nothing in them and when you went to the desk to talk to a manager, the manager was never there, only someone from housekeeping that had no clue what was going on. The breakfast wasn't great.. unless you like waffles with no butter or syrup. When I completed the guest survey and voiced my complaints, they sent me an e-mail saying they would compensate me by giving me 50% off my next stay.. I just tried doing that and they would only give me one night with that discount. For the price of this hotel, we can get better rates at the "name your own price" site, for much better quality and service. I will not be staying at this hotel again unless their management changes and changes are made for the better. It's too bad because it is a great location.
- Council Bluffs Days Inn
