This is the third time I have stayed at this particular property and I am more disappointed every time.
This time it was the unclean shabby appearance of the elevator area and my room and the lackluster performance of the front desk staff..
I can understand the elevator being dirty due to the renovation going on, but having a King Executive Suite with a moldy tub with caulk needing to be replaced and an absolutely filthy sink are not acceptable.
I assume the sink was so dirty because the drain was clogged, but that's no excuse for not getting maintenance to fix it and then cleaning it.
In the hotel's defense they did fix the sink when I asked them to and the room service was much better than the buffet in the casino area.
I will not be staying at this hotel on my future visits to Omaha.
- Council Bluffs Holiday Inn
