Checked in on a very cold night...but didn't expect the room to be as cold as it was outside. Suprised the water hadn't frozen in their pipes. Then heater wouldn't warm it up and no sound on TV...so we were moved to 3rd floor same location. Very cold when we entered, but it did finally warm up and the TV had sound.
Bathroom size is unbelieveably small with very small lavatory outside the bathroom. Very, very little room to place your cosmetic bag or shaving kit.
Room is poorly configured. You walk straight into the rack where you're to hand your clothes.
Help had their car parked under the entrance so one couldn't unload at the door, and it was snowing and darn cold. We had to park at the fatherest away parking, and pull our suitcases and laptops though 4-6" of snow. Front door entry wasn't even cleared in the evening when we arrived or in the morning at 9am when we left.
- Council Bluffs Settle Hotel
