Stayed here for the 1st time and would definelty come back. Some of the friendliest staff working the desk I ahve encountered. Make all kinds of suggestions for places that turned out nicely.

We stayed here for 2 nights (31st Aug -2nd Sept 2011). Right behind the hotel is a factory with very loud and high-pitched fans that run all night. On the first night we asked at the front desk if we could change rooms, but they said the hotel was full, and couldn't move us till the following day. No sleep at all that night. Despite the Hospitality Promise (if you are unhappy with any part of your stay, you won't pay for that part) displayed in the room, they said they couldn't give us a refund for the first night as we had prepaid. Told us to contact HI cutomer services, which we did on our return - they refused to give us a refund too, and just offered us 4000 points towards another night. Otherwise hotel was ok. If you do decide to stay here, just make sure you ask for a room at the front of the hotel if you want any sleep!

I needed to go to Burlington for a business meeting on late notice. I booked online Friday afternoon to get a room Sunday night. Got an email Saturday at 1:00 p.m. informing me that the meeting was cancelled. I immediately called to cancel my reservation.

At the end of the process, the desk person told me that I'd still be charged. I told her I didn't think that was a good idea, since I'd called 24 hours before check in time. She told me that she couldn't refund it because I'd booked online, and that the "fine print" when you book covers this policy. I asked to speak to a manager (who wasn't in). We'll see if he actually calls me.

I travel a lot for business. I won't be going back to Holiday Inn/Renaissance properties because I don't want to deal with a place that relies on the "fine print" to screw people when there's no need (I doubt the Burlington Holiday Inn Express is at capacity for Sunday night). Pretty crappy policy for the hospitality business.

Recently stayed for 3 nights while attending family reunion. My wife is handicapped and they put us in a first floor handicapped room. This room was completely remodled with all of the latest amenities and very comfortable. This will definitely be my new home in Burlington when visiting my family.