Front desk staff were pleasant and tried to be helpful. There is no elevator, so if you're on the second floor be prepared to haul your belongings up stairs. There are no direction signs on the walls to indicate which direction you should take to find your room. The pool and play area for kids was very nice, however, if you aren't traveling with children I wouldn't recommend staying here. I spent two nights listening to children run and scream up and down the hallway outside my room - until midnight! Room service was prompt and friendly, however, the food was tasteless and oily. The best part of the breakfast buffet was the linen tablecloths and napkins. Quality of food was poor. I've come to expect a higher level of service from Holiday Inn and was very disappointed with this hotel. I will not be returning to this hotel.

Nice hotel, typical 3 star. Very clean rooms, and comfy beds. Nice pool area with a hot tub, lots of kids there, so family friendly. Microwave and small refrigerator in the room, as well as iron, and coffee maker. The only issues, I wish they had a free breakfast like other hotels in the area and there was a lot of street noise that I heard. Other then that, nice hotel.

I wish I would have read the reviews before I booked a weekend here. I strongly advise people to do that before you want to purchase anything. I was unaware that room service was extra. I checked in very late and desk clerk asked if I would need room service. I said no not at that time. He asked if I would need it at all, I said, I'm not sure just want to go to bed. So he decided for me that I wouldn't need it the remainder of my stay. My family and I got to the room, beds looked inviting, but It wasn't until I started to inspect room for bed bugs that I noticed how filthy the room was. There was a thick layer of dust on door hinges, outlets, behind the furniture and around the edge of the carpet of the entire room. I go into bathroom and there was hair on the tub, inside the tub, and on the floor. There was food splatter from previous guests in microwave and coffee spots on the coffee lids. They offered a guest service book with lots of information that was covered in food and greasy finger prints. As a previous housekeeper and fronk desk clerk, you all should be ashamed of yourselves. I worked at a hotel that was way outdated but the rooms were not filthy. The resturant and pool area was well kept. Maybe whoever keeps those areas up should clean the room. Breakfast buffet was not worth $10, especially when the waitress sees your cup of coffee was empty and does not bother to refill it. I could not take my family to swim again the second night because adults were allowed to walk around halls and pool room with drinks in their hands. What poor managment. I was put at the end of a hall by an exit door that remained unlocked the entire day. Which means anyone off the street could come in anytime they wanted. That made me feel safe. And at check out, front desk clerk asked if I would like a new reciept, I stated that I had not recieved one and she said you have a zero balance. Which means I was charged at check in and not notified about it. What if I wanted to use a different card at check out? I will not be returning to this hotel again.

We stayed there over the Christmas weekend. Even the indoor pool area was decorated with red and white poinsettias. The staff was quite helpful and welcoming and I am very grateful to Josh. After I checked out, he discovered that I had left my laptop in the room. He called me immediately and I was able to retrieve my laptop. Had he not checked the room, I won'ted have realized that it was missing until I returned home in another city.