I stayed in the Econo Lodge for 3 weeks while in Terre Haute for work. My original plans had me staying here for 6 weeks, however, the room was so dirty and I felt so unsafe walking to and from my vehicle, I made plans to stay at a different hotel 3 weeks into my trip. My bath tub was filthy and not cleaned for the first 2 weeks of my trip. My sink was filthy, and leaked. My carpet was hardly ever swept. I ran out of toilet paper, toiletries, my coffee was never refilled and several nights I had to park around the block away from my room due to limited parking spaces. When I made arrangements to check out, I phoned the front desk to inform them that I would be checking out earlier than anticipated. They informed me that they would be raising my nightly rate because they had quoted me an "extended stay" rate and since I was checking out early, it didn't apply. I stayed 3 weeks so I'm not sure what constitutes an extended stay. I informed them that I was leaving due to the fact that the room was filthy. The lady I spoke to informed me that they have never received complaints about their cleaning staff and that I should have notified her when I checked in that I would need a varied cleaning schedule. I stated that I did not need a different cleaning schedule, I needed a person who would thoroughly clean my room. The conversation ended by me stating that fine, I would pay the increased rate just to be done w/ this hotel. I will NEVER stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 October 2010
I'm really sorry this gentleman feels this way but we clean the rooms daily and did not do anything to his room during his stay at his request. He was in town working third shift and ask that he was not to be disturb. We have cleaning staff here early in the morning to clean the rooms for the third shift workers but he declined every time we ask. We have just finished putting new carpet, beds, furniture and bedding in all rooms. I don't feel we could have done anything to make this guest happy, just wanted to be left alone.
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