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Quality Inn University (South Bend) – reviews, photos

2.0 of 5
515 North Dixieway, South Bend, IN 46637
Hotel amenities
Quality Inn University (South Bend)
Ranked #24 of 30 hotels in South Bend
2.5 of 5 stars 13 Reviews
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13 reviews from our community

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Traveller rating
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Date Rating
South Bend, Indiana
2 reviews
2 helpful votes 2 helpful votes
“Apprieciates a Cautious Driver!”
4 of 5 stars Reviewed 14 January 2012
2
people found this review helpful

As a truck driver, I get sent to alot of hotels during my travels. this was my first trip to South Bend and I must say I was glad to hear Quality Inn offered a shuttle to pick me up from the terminal. This was around the time of a snow storm that hit the city. I was a little cautious about how well the driver would do transporting me back to the hotel, But to my surprise the gentleman (I believe his name was PJ) that picked me up was very friendly and knew how to handle the roads in this condition. He was a safe driver and and very knowledgable about the area. The staff at this hotel are wonderful. Very pleasent ladies at the desk & i had a good expierence here.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Craig P about Quality Inn University (South Bend)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Senior Contributor
22 reviews 22 reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
“Room was fine, but the place needs work.”
3 of 5 stars Reviewed 8 January 2012
2
people found this review helpful

We overnighted here on our way back to the East Coast from Minnesota. This hotel has seen better days. The "fun dome" (what must have once been a large indoor playground) looks like the set of a horror movie, and we literally needed to body slam the door of our first room to get into it (we ended up changing b/c it was a smoking room). That said...the room where we eventually stayed was surprisingly comfortable, the staff were friendly and the the pool and fitness center looked nice. Also the hotel is near lots of restaurants and other attractions. And they allow pets. Bottom line: the place is fine for a short stay, or if you don't plan on spending much time hanging out there during the day. But don't expect the Ritz...

Room Tip: Ask for a room close the lobby -- the complex is huge (and mostly empty).
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  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask DanW329 about Quality Inn University (South Bend)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom Doherty, General Manager at Quality Inn University (South Bend), responded to this review
16 January 2012
Dan W,

Thank you for your review of our hotel – feedback, both positive and negative is always welcome.

The Hotel has recently undergone a management change and the vision is to restore the property to its previous condition (glory?) As with any change, this will not happen overnight – we are starting with the basics, room condition and staff training, and are beginning to address other improvement areas. We are especially grateful that you recognized our efforts with positive comments about our rooms and staff. Please be assured that we are working to improve in other areas (physical plant, general aesthetics, etc).

We welcome you to stay with us again if you are in the area.

Thank you for your review.

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elkhart, Indiana
1 review
6 helpful votes 6 helpful votes
“NOT WHAT PEOPLE MAKE IT SOUND”
4 of 5 stars Reviewed 6 November 2011
6
people found this review helpful

ive reviewed several of the comments for this hotel and I must say some are right, but most are incorrect. My husband or myself stay here at least once a week. All of the staff is friendly and by all, I mean from the front desk staff to the maintance department. Any time an issue occurs, they dont hesitate to make it correct. The property is a bit old but the friendliness of the staff is the reason why we come back, and will continue to. My favorite person to see is Amber, one of the newer desk clerks. She welcomes us with an outstanding smile and great attitude, everytime! Steve is also great and has a wonderful personality. Im excited this place is getting back on their feet and the improvments are needed. I dont have anything negitive to say about this hotel. The staff is honest and make us comfortable.

Room Tip: Pick the middle building.
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  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Peg S about Quality Inn University (South Bend)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
1 review
2 helpful votes 2 helpful votes
“Bad Decision”
1 of 5 stars Reviewed 27 October 2011
2
people found this review helpful

Me and a couple of family members came out to South Bend to visit my nephew who's a student at Nodre Dame and decided to stay at this hotel for the night. I had stayed at this hotel a few months back and the only reason why I came back was because of the Nick, one of the front desk clerks. On our last visit he was very polite and got us a good rate on a room and so we decided to come back. So i get to the hotel, and i enter the lobby and no one is even at the front desk, and after waiting for 5 minutes a woman finally shows up and wasn't even sorry for making us wait. So I ask her if we could get the same rate we got last time but she refused because they had lost our information due to a new computer system, or something like that. So we get our room and when we tried to enter our room we couldn't get because the lock was broken. So, we had to go back to the front desk and get another room and the room we had wreaked of mold, all the channels on the tv were fuzzy, the sheets seemed dirty, there was trash under and around the bed, and there was a problem with the drain in the shower. Since we were really tired we just decided to deal with the room. The next morning we got up for their free breakfast and there was barely anything out there and no one was there to maintain the area. I told the person at the front desk about the breakfast situation and they did nothing about. Everything about this place was unacceptable. I was very displaesed with the extremely low quality of the hotel and will never be staying here again.

  • Stayed September 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Lakersfan22 about Quality Inn University (South Bend)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Quality is defined in many ways...”
3 of 5 stars Reviewed 24 October 2011
6
people found this review helpful

my husband and I stayed here during the ND Vs. USC football game. It wasnt our first choice, but price made the difference. When we checked in, the staff was very polite, assisted us with directions, coupons for the Football Hall of Fame, and tips for getting to the campus. Minor issues in the room, things like not having towels when requested, carpets were stayed and wallpaper peeling, but the hotel is nothing new. An older hotel is sure to have flaws. Our breakfast was simple but it was nice to grab a bite before going to expierence the Irish. A few other issues were addressed immediatly and the maintance staff was friendly and prompt. Over all, I feel the staff helped make us comfortable. We were traveling for a game, not to site see a hotel. Our value was worth it!

  • Stayed October 2011, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask kelly w about Quality Inn University (South Bend)
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Quality Inn University (South Bend) Also Known As

  • Quality Inn South Bend
  • University Quality Inn
  • South Bend Quality Inn
Address: 515 North Dixieway, South Bend, IN 46637

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Quality Inn University (South Bend)
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