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Quality Inn & Suites – reviews, photos

2.0 of 5
4124 Lincolnway West, South Bend, IN 46628
Hotel amenities
Quality Inn & Suites
Quality Inn & Suites
Quality Inn & Suites
Quality Inn & Suites
Quality Inn & Suites
Quality Inn & Suites
Ranked #23 of 30 hotels in South Bend
3.0 of 5 stars 14 Reviews
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14 reviews from our community

    Trip type
Traveller rating
    1
    3
    4
    1
    5
Date Rating
sf
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Responsive game-day staff at clean, neat hotel.”
4 of 5 stars Reviewed 13 October 2010
1
person found this review helpful

Every place is premium -priced on game day - this hotel had great value even given that. We experienced loud and disorderly fans in our hallway at 3 a.m. After trying to talk to them, I gave up and called the front desk-not optimistic at what they could or would do. It was amazing - the staff got on this right away and the noise actually stopped. Best service ever!

  • Stayed September 2010, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Knoxville, Tennessee
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Average kind of place”
3 of 5 stars Reviewed 13 September 2010
1
person found this review helpful

Stayed here 3 days 2 nights for a wedding. Check in went smoothly. The room we got had two queen beds with four pillows each. Besides the corners of the room and bathroom the room we got was clean.

The AC however was terrible. It took around 6 hours for the room to get cool. During that span I was tempted to ask for another room, because at that time I thought the AC was not working, but we checked in so late and I didn't feel like moving all of our stuff to another room. By the next morning the room did cool down, from that point on we just left the AC on 24/7 and that kept the room cool. Also the free wireless internet access they advertise was non-existent for me. It must depend on what room you get. I couldn't access the internet from my room or from the hallway near my room (my room was located on the 2nd floor). Also for two of the days there was no cable. They do have an indoor pool but at the time we stayed there were around 20-30 little league baseball players running, jumping and making a mess everywhere as the indoor pool is right next to the office. I just brushed that off because at one point I was a little leaguer too, lol. Also our room was on the second floor, so I didn't hear the ruckus.

Another reviewer commented on how the key wouldn't work. The same thing happend to us. On the second day the key wouldn't work for us during the day-the first time I just shrugged it off, thinking it happens. However, it happened again when we got back from the wedding late at night and it was annoying to say the least. The second time I went to the front desk I had to wait there for 5 min and the desk attendent just casually came to the desk. The breakfast is of bad quality, I lost my appetite just looking at it. Biscuits hard, gravy watery and surfaces not clean.

At this hotel your happiness is going to depend on what room you get, it is an average kind of place.

  • Stayed June 2010, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonb-9
1 review
“Very Accommodating in all areas”
5 of 5 stars Reviewed 25 October 2009

The Manager was very helpfull in all areas to make sure my stay was good. From getting Taxi Service to suggesting a place to eat. Our rooms were clean and his staff was pleasant.

  • Stayed October 2009, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Portage, MI
1 review
“The hotel was very accomodating and convenient for us”
4 of 5 stars Reviewed 23 October 2009

It was accomodating and convenient, choice hotel when working in the area.

  • Stayed September 2009, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Louisville, KY
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“"Worst" Hotel in South Bend”
1 of 5 stars Reviewed 13 October 2009

I have stayed at many Quality Inns but this was disgusting. After I checked in, my room door won't open, came down waited for 5 min. for front desk to show up. Gave me a new key, still won't open my room door. Finally, upon my request gave me another room with a weird look. It was a connecting room. I could hear loud TV and a party next door entire night. Room smelled smoking but no sense of complaining. Went to use bathroom, found a cigarette in toilet. Called front desk, she said it was a non-smoking room. She also advised me, she can not switch me because they did not had any more non-smoking rooms available. Found a hair on pillow and in bathroom so decided to sleep with out taking shower. Did not get a wake up call in the morning which I requested to set up at Check in......Went for B'fast at 5:45 am waited to open until 6 am. No fruits, gravy nothing but water, biscuits too hard to break may be leftover, finally thought to make a waffle but waffle maker was not cleaned from previous day as I was the first person for B'fast. Finally I went to my room and decided to check out. Found another hotel in the area, this hotel did allow me to Check-in early. Won't stay at any Quality Inns any more. Also do not expect to be contacted by General Manager.

  • Stayed September 2009, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Quality Inn & Suites

  • Quality Inn South Bend
Address: 4124 Lincolnway West, South Bend, IN 46628
Price range (per night):* INR5,033 - 15,546

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