My family stayed there over this past weekend. We had two sets of adjoining rooms. The problem is that only one of the rooms apparently can be cleaned. The adjoining half (in both sets) was not cleaned, there were no clean towels, absolutely nothing was done.
When we complained to the desk clerk, we were told that fresh towels were put out at 8AM. Well, we were still in the room at 8AM and there were no clean towels. When we asked to speak to the manager, we were told he wouldn't be on duty until 8AM the next morning. Then the desk called and said they would be bringing us clean towels. It was after 11PM by this time. No towels arrived.
So a little after 8, one of our party walked down and was told the manager wouldn't be there until 11AM, conveniently right after check-out time. We asked for a discount and were told only the manager could arrange that. So we filled out a complaint form, took the towels that they offered us and vowed to stay somewhere else next year.
- Econo Lodge Seymour
- Seymour Econo Lodge
