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Comfort Inn – reviews, photos

2.0 of 5
1019 West Lincoln Highway, Schererville, IN 46375-1552 (Formerly Holiday Inn)
Hotel amenities
Comfort Inn
Comfort Inn
Comfort Inn
Comfort Inn
Comfort Inn
Comfort Inn
Ranked #2 of 4 hotels in Schererville
3.5 of 5 stars 8 Reviews
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8 reviews from our community

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Traveller rating
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Date Rating
WV
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Clean hotel but seemingly dishonest”
2 of 5 stars Reviewed 11 August 2011
3
people found this review helpful

We got to this hotel using one freq traveler night and paying for one night. The hotel is nice and very clean and has a great morning breakfast with hot food. My complaint about the hotel wasn't anything to do with amenities, only the hotel "policies". We got to our room on the second day we were locked out and when we went to the desk we were told we had to pay in advance for the room. The desk clerk had taken my credit card at check in the day before so when asked why wasnt the room charged then, he said that isnt how we do it. He then proceeded to charge our card for the cost. At check out the next morning when we turned our keys in and was handed our receipt it showed a cost of 34.75 more than we owed. I showed the woman at the desk my reservation which I had happened to print and bring with me and she said corrected my bill. When questioned why we charged so much she said sometimes Comfort Inn just changes the price but we said its never happened to us at any hotel that we were charged a price other than our reservation price and secondly why was the price more than $20 more tha I heard someone quoted at the desk just the night before. When I got home my card had been charged a price of $175.10 plus the corrected cost so I had two charges on my credit card. When I called and questioned that I was told the first price is just a standard price they put in until you check out and it should come off my card automatically. I checked later and the first charge was gone but I believe only because I called and complained. I have never had a hotel insist on the payment up front when they had a credit card on file and then charge me way more than my stated reservation amount. Very bad business practices.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Thomas Holmes, General Manager at Comfort Inn, responded to this review
26 October 2011
The hotel is going to be going under new management on November 1, 2011. Thank you for expressing your concerns and I will be sure to address these with the staff. I would like to make sure that your billing error has been corrected. If you would be able to email me at tholmes@vhghotels.com that would be wonderful!
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Pleasanton, California
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Nice place”
4 of 5 stars Reviewed 29 July 2011
2
people found this review helpful

Nice place, friendly staff. Clean lobby and rooms. Very good breakfast buffet - sausage, eggs, biscuits, gravy, waffles, french toast, bagels, muffins, and real donuts! OK exercise room, although two machines ( of four) were broken. One big problem though, no hot water for a shower at 8:00 am. Just barely lukewarm.

  • Stayed July 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Tucson, Arizona
1 review
4 helpful votes 4 helpful votes
“Hospitality Promise Not So”
3 of 5 stars Reviewed 30 March 2006
4
people found this review helpful

During a five day trip to Indiana, the first two nights were spent at the Schereville Holiday Inn where the staff was very nice and accomodations were excellent. The third and fourth night was spent at another Holiday Inn in a nearby county approx one hour away. We had made reservations for the last night at Schereville Holiday Inn prior to our return to Arizona. During the second stay, we were assigned a wheelchair room. Upon discovering this the front desk was called and informed of our dissatisfaction--needing to squat to take a shower, no bathroom vanity, just rails--all toiletries, cosmetics had to be placed in the sink eliminating the use of the sink, the door could not be propped open to allow steam to escape, etc. We were told it was our word against the clerk who took the reservation because wheelchair was written in the reservation and they would need to investigate. We were told the general manager is who we needed to address our concerns and this individual would be in the following morning. I did attempt to contact the manager prior to checkout and was told the general mgr had not come in. The girl at the desk did inform us she was familar with our complaint as the night clerk had left a msg. The same person who had been so nice, was no longer accomodating nor friendly-- obviously cold. I left a phone number for the gen mgr and have not received a call. I did try to call towards the end of that day, but was told the gen mgr had still not come in.

The wheelchair room heat/airconditioning unit would not turn off during the night and was either heating too much or was too cold. But due to the poor response earlier, we didn't bother to address this problem.

The rooms are decorated with the Hospitality Promise signs--indicating any part of a dissatisfactory stay is corrected. Not true, in fact, avoidance of a problem would be more accurate.

The rooms are clean...one other problem was two of the mornings between 8:30 and 10:00 am, even with the privacy sign...housekeeping comes and knocks until you wake up and respond that you're in the room.

  • Stayed March 2006
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Regina - Canada
Top Contributor
79 reviews 79 reviews
Reviews in 67 cities Reviews in 67 cities
137 helpful votes 137 helpful votes
“Good Value”
4 of 5 stars Reviewed 2 February 2006
8
people found this review helpful

We stayed here for 4 nights in January 2006, while attending a wedding.
Our room was nice - very clean and quiet. The breakfast bar was good - lots of variety and well stocked. No hot food, but this is normal for HI Express.
We didn't use the workout facility.
There is a night club next door on the East side, and this can get a little noisy. I would suggest asking for a room on the West side of the hotel.
All in all a fine stay at a reasonable rate ($85 a night)

  • Stayed January 2006
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Comfort Inn

  • Comfort Inn Schererville
  • Schererville Comfort Inn
Address: 1019 West Lincoln Highway, Schererville, IN 46375-1552 (Formerly Holiday Inn)
Price range (per night):* INR5,872 - 7,437

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