When the Hampton Inn across the street had made a mistake with our reservation, I was sent over to the Lee's Inn in the middle of the night. My mundane details of how the Lee’s Inn also made a huge customer relations faux pas are not important. What I can say is they have no regard for customers or potential repeat business, but why should I go into the details when clearly the others on this site have so aptly done all the work for me. See what was stated below, “there's no help from the staff”, “acting more like a warden at a prison than someone who understands the tenants of customer service and how to treat guests”, and “unpleasant encounter with a less-than-customer-friendly manager”. The actual cleanliness and upkeep is as everyone has described, there’s no overstatement of these conditions. I agree with the other who wrote “Lees Inn has some work to do”. Even though the Hampton Inn across the street mishandled my reservation the night of my arrival, they were extremely over the top with making up for all that happened and I was able to escape from the Lee’s Inn. Hampton Inn & Suites went out of their way to make my initial poor experience with them a guarantee that for all my trips and those of all my colleagues will be to the Hampton Inn & Suites. The idea of customer service or leaving the customer with a good feeling is a foreign idea to the Lee’s Inn.
- Lees Hotel Richmond
