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Lees Inn Richmond – reviews, photos

6030 National Road East, Richmond, IN 47374-2626
Hotel amenities
Lees Inn Richmond
Ranked #6 of 9 hotels in Richmond
3.0 of 5 stars 14 Reviews
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14 reviews from our community

    Trip type
Traveller rating
    0
    4
    4
    5
    1
Date Rating
NY
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“As per everyone else - Customer Service is not their speciality”
1 of 5 stars Reviewed 27 April 2007

When the Hampton Inn across the street had made a mistake with our reservation, I was sent over to the Lee's Inn in the middle of the night. My mundane details of how the Lee’s Inn also made a huge customer relations faux pas are not important. What I can say is they have no regard for customers or potential repeat business, but why should I go into the details when clearly the others on this site have so aptly done all the work for me. See what was stated below, “there's no help from the staff”, “acting more like a warden at a prison than someone who understands the tenants of customer service and how to treat guests”, and “unpleasant encounter with a less-than-customer-friendly manager”. The actual cleanliness and upkeep is as everyone has described, there’s no overstatement of these conditions. I agree with the other who wrote “Lees Inn has some work to do”. Even though the Hampton Inn across the street mishandled my reservation the night of my arrival, they were extremely over the top with making up for all that happened and I was able to escape from the Lee’s Inn. Hampton Inn & Suites went out of their way to make my initial poor experience with them a guarantee that for all my trips and those of all my colleagues will be to the Hampton Inn & Suites. The idea of customer service or leaving the customer with a good feeling is a foreign idea to the Lee’s Inn.

  • Stayed April 2007, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, OH
Contributor
19 reviews 19 reviews
Reviews in 16 cities Reviews in 16 cities
63 helpful votes 63 helpful votes
“Depends on what you want”
2 of 5 stars Reviewed 13 November 2006

The good: Price was decent at $79/night, and the pool and hot tub area is really good. Breakfast was also decent.

The bad: According to Wikipedia, the first elevator was installed in a hotel on March 23, 1857. As of November 2006, this technology has not yet reached the Lees Inn of Richmond, Indiana. This means if you're staying on the upper floor, you get to carry everything upstairs- yourself, as there's no help from the staff. The room was musty, the switchplate of the electrical outlet had fallen off and was dangling off the lamp cord. Judging by the dustbunnies growing on the switchplate this was not a new problem. The mattress was pretty bad as well.

Overall, I would prefer/stay at the Hampton across the street- which I did on a prior business trip- unless I had a strong desire for a good indoor pool.

  • Liked — The pool area
  • Disliked — Multiple, see review
  • Tips/Secrets — Avoid unless other local places are sold out
  • Stayed November 2006, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Business service (e.g., internet access)
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Middlebury, CT
Contributor
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Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Lees Inn Richmond, IN a good location”
3 of 5 stars Reviewed 18 January 2006
2
people found this review helpful

Easy to find location and moderately priced. We stayed there for my neice's wedding in June and the staff was very good handing out the goody bags. Brunch/breakfast was good - especially the meat and gravy over biscuits. I would stay there again.

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A TripAdvisor Member
Minneapolis
1 review
5 helpful votes 5 helpful votes
“Needs work.”
2 of 5 stars Reviewed 12 January 2006
5
people found this review helpful

The upside of this hotel is the size of the rooms - larger than most. But there are a number of downsides to be aware of. The rooms are fairly shoddy in appearance - exposed framing on the bottom of the beds, threadbare bed linens - some that don't completely cover the mattress, and in our room we had a noticeable swath of unknown substance across the headboard - in a word: unpleasant. We found a complete split in the professionalism of the hotel staff. The woman at the desk that checked us in was pleasant and customer service oriented. But a staff member monitoring the "free breakfast buffet" was most unprofessional, yelling at us for attempting to transport a bagel and container of yogurt from the buffet dining area to our room - acting more like a warden at a prison than someone who understands the tenants of customer service and how to treat guests. The cleaning staff also neglected to clean out our room coffee maker or provide new coffee from one day to the next. Next time, we're planning on trying the Holiday Inn or the new Hampton Inn. Lees Inn has some work to do.

  • Stayed January 2006
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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A TripAdvisor Member
Wynnewood, PA
1 review
5 helpful votes 5 helpful votes
“Less-than-charming management at Lee's Inn”
2 of 5 stars Reviewed 15 August 2005
5
people found this review helpful

Okay place, but don't leave your personal belongings laying around if anyone might mistake them for trash. My shopping bag was thrown away and was retrieved from the dumpster only after an unpleasant encounter with a less-than-customer-friendly manager.

  • Stayed August 2005
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Lees Inn Richmond

  • Lees Hotel Richmond
Address: 6030 National Road East, Richmond, IN 47374-2626
Price range (per night):* INR4,306 - 4,306

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