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Raintree Inn – reviews, photos

2836 South State Road 3, New Castle, IN 47362
Hotel amenities
Raintree Inn
Raintree Inn
Raintree Inn
Raintree Inn
Raintree Inn
Raintree Inn
Ranked #3 of 5 hotels in New Castle
2.5 of 5 stars 21 Reviews
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21 reviews from our community

    Trip type
Traveller rating
    2
    4
    1
    2
    12
Date Rating
Goshen, Indiana
1 review
3 helpful votes 3 helpful votes
“Holiday Time 2010/2011”
5 of 5 stars Reviewed 11 January 2011
3
people found this review helpful

I had a little trouble checking in,but was quickly resolved. We had a great time! We started out with a 2 night stay that ended up being a 4! I will deffinately be using that hotel for our stay in New Castle again. The lounge staff are awesome people,made you feel like you were home an not a stranger! I had a great New Years Eve,thanks guys an gals see you soon!

  • Stayed December 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask LisaKidd about Raintree Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
1 review
2 helpful votes 2 helpful votes
“Wonderful stay at the Raintree Inn”
5 of 5 stars Reviewed 30 November 2010
2
people found this review helpful

We stayed at the Raintree Inn while visiting family over the Holiday and it is run by the most friendly and helpful staff we have ever had the pleasure of meeting. The rooms were very clean and comfortable. They go out of their way to make you feel welcome. This is a great place to stay.

  • Stayed November 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kanardly about Raintree Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muncie, Indiana
1 review
2 helpful votes 2 helpful votes
“Had a wonderful time and plan to return”
4 of 5 stars Reviewed 12 August 2010
2
people found this review helpful

I had a good time at the raintree inn and would plan to return here real soon i like the room it was very clean and the pool was good and clean and the staff was very frendly and helpful

  • Stayed August 2010, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask bigts_10 about Raintree Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maurice Cook, Owner at Raintree Inn, responded to this review
14 August 2010
thank you for your kind words from my wife myself and all our wonderfull employees we can't say thank you enough. please during your next stay mention your post so we can thank you personaly like i posted before were new at the hotel business and if you ever have a problem with our property please contact me perssonaly at 765-524-9693 again thank you and have a wonderfull life sincerly maurice cook
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New York City, New York
“terrible service”
1 of 5 stars Reviewed 19 July 2010

made a reservation 6 weeks prior too our stay there. On arrival we were informed that they had double booked our room and had no rooms left. They made no attempt to find us a room nearby or advise us on where we might find a room for our stay.Terrible stay unhelpful and unfriendly staff would not stay here if it was the last hotel on the planet, ended up driving 20 minute to nearby Greenfield to find a room, which turned out to be fine for our stay.

  • Stayed July 2010, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask jason1962 about Raintree Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maurice Cook, Owner at Raintree Inn, responded to this review
22 July 2010
i'm the owner and have only owned this hotel 6 months why you would go back over 3 years or more is beside me. my personal phone number is 765-524-9693 plese call me personally if you ever have any problem with my hotel. i'm very sorry this customer had a problem ,and would like to make it up to them have emailed them and waiting for reply but both complaints on my hotel have nothing to do with the actual rooms first one was the pool with them saying we didn't tell it was down we had to refund thier money witch we did plus clean thier room like they stayed thier i gained nothing but expense and have also apologezed . this complaint of over booking should never have happened and again i'm very sorry don't blame the whole hotel and staff please only blame me the owner i will try to make this right , again my number is 765-524-9693 please call me with good and bad tripadvisor wants 5.000.00 dollars for add i hope this an't about money please give us a chance american owned and proud bless you all maurice cook owner
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1 review
“did not like info at desk”
1 of 5 stars Reviewed 8 February 2010

we had a reservation for the suit that connected to the pool. they have had problems with heater in pool so before i checked in i asked about the pool i asked "is the pool ok and the heater working" the man said yes. so we got the keys got to the room and looked at the pool there was nothing in the pool not a drop of water. went right back to front desk and he still said he had no idea there was problem with pool. i would like the number to main office to call and let someone know. about every week "they" are telling someone i know that new management took over yesterday. this has happened the month at least 3 times. i know times are hard but that many new people taking over

Stayed February 2010, travelled with family
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Ask djb1977 about Raintree Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maurice Cook, Owner at Raintree Inn, responded to this review
4 May 2010
i"m very sorry this customer had this problem , i bought the hotel Feb 1st 2010 ihad to get pool totaly reworked and this was posted at front desk i know customer got full refund there was no intent on my side to mislead or inconvience anyone please except my apologee this hotel has been my dream for over 40 years please give me a chance american owned and proud thank you
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Additional Information about Raintree Inn

  • Best Western New Castle
  • Raintree Hotel New Castle
Address: 2836 South State Road 3, New Castle, IN 47362
Price range (per night):* INR4,026 - 4,026

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