The staff were the only good thing about this hotel - they were friendly and gracoius; however, that is all the positive feedback I can give. If you've seen the website, you should know that it's not up-to-date. There is no longer a hot tub - it is a boarded-up hole in the pool room (where the lights aren't kept on - we had to go to the front desk and ask that the pool lights be turned on every time), the wallpaper was peeling in our room, the icemaker was broken (had to ask for ice at the front desk - and only got a cupful), the halls had a musty smell, we had to ask for towels, one of the guests there at the same time as us had to move rooms three times in order to get one that had working air conditioning, the 'continental breakfast' consisted of cheerios, a bag of bagels and a gallon of milk and juice - and all of this at a price that can easily be matched or beaten by a nicer, cleaner hotel elsewhere. I have never reviewed a hotel before this, but I was so disappointed, I felt compelled to do so. This has been a nice hotel in the past, but is currently in pretty bad shape.
- Best Western New Castle
- Raintree Hotel New Castle
