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Garden Inn – reviews, photos

24 E Executive Drive, New Castle, IN 47362
Hotel amenities
Garden Inn
Ranked #2 of 5 hotels in New Castle
2.0 of 5 stars 14 Reviews
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14 reviews from our community

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Traveller rating
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Date Rating
Norris, TN
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“DISGUSTING VISIT”
1 of 5 stars Reviewed 20 December 2010
1
person found this review helpful

I strongly suggest you find another option to staying at the Garden Inn. We checked in late on a Friday evening and went straight to bed. In the morning my wife my wife happened to pull back the covers more than she had the night before. To our disgust we found there was blood on the sheets (no, not from her). Not a stain, but rather blob of fairly new blood. Clearly the sheets hadn't been changed from previous occupants. The front desk clerk said that since it was a Saturday I couldn't talk with the manager until Monday, there was no way to reach her and that the clerk couldn't do anything about it. When I called Monday the manager insisted that she had personally changed the sheets in that room on Friday. Of course I believe that. She did advise me that in the future I should pull the covers back all the way upon entering the room to be sure the sheets were clean! In addition the toilet seat has one hinge broken, the shower drains so slowly that you'll be standing in 2 inches of water at the end of your shower and the heating unit is so noisy that when it kicks on (about every 5 minutes) it wakes you up. Suffice it to say that I won't be staying there again and will be sure that family won't either when we visit relatives in the area.

  • Stayed December 2010, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Anywhere USA
1 review
“Dirty”
2 of 5 stars Reviewed 2 November 2010

Run down and in need of a good cleaning! This has the potential to be a nice place to stay but it is in need of some good leadership and professionalism.

  • Stayed November 2010, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Elkhorn, Wisconsin
1 review
“Never Again!!!!!!!”
1 of 5 stars Reviewed 18 May 2010

We had a group about ten or twelve rooms and the treatment we received from the staff was poor at best, Very rude people!

  • Stayed September 2009
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Terre Haute, Indiana
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Disappointed”
3 of 5 stars Reviewed 26 December 2009

We stayed in this hotel a couple of years ago when it was a Holiday Inn Express. Not the same stay we remembered. The web site says it has a heated pool and cookies and coffee in the lobby 24 hours. The pool is no longer heated and there weren't any cookies or coffee. We couldn't find the hotel staff when we checked in. It took about 20 minutes for housekeeping to find the desk clerk. She was very friendly and helpful during our stay but it wasn't what we expected. We had to turn off the heat about 3:30 AM because it wouldn't kick on and we were afraid of a fire. They have let this hotel go down very badly. There was nothing for the kids to do since the pool is no longer heated. This is the main reason we booked this hotel.

  • Stayed December 2009, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington, D.C.
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Best Lodging in New Castle Indiana”
4 of 5 stars Reviewed 23 June 2007
1
person found this review helpful

Spent a couple of nights in a business kiing room (#220) at a rate of $86 per night plus tax. Late check in was not a problem, and the guy at the front desk was efficient and friendly. The lobby wasn't very large, but it was clean and modern. Exterior grounds and parking lots were clean and well lighted at night.

Didn't use the pool or spa, so can't comment on those. You should be aware that both are indoors. The good news is that you can use them year round. But the pool isn't that large.

My room was large, clean and well maintained. The Holiday Inn Express design theme features upgraded towels, linens and toiletries. I particularly enjoyed the fluffy towels and the scented soap, which are nice touches at this price point. The bathroom was small, but efficiently designed with one of those curved shower rods that makes the shower seem less narrow. There was also a phone in the bathroom. The sink was outside in the room, near the front door. I prefer more counter space, but most will find it adequate, with good lighting and electrical outlets.

There was a small refrigerator and microwave, both of which were clean and new. There was also a desk, but I didn't bring my laptop so I can't comment about Internet connectivity. Ice and vending was nearby. The TV was new and had an excellent picture. Selection of channels was extensive.

One nitpick I have with Holiday Inn concerns the HVAC. It's a standard window shaker unit, but unlike most units of that type the fan cycles on and off according to a thermostat. So the sound is not constant. Part of the time you hear the fan, which is rather loud. Then it abruptly shuts off and you hear nothing. Until it comes back on again with a roar. Just my opinion, but I find it hard to sleep when the noise level changes randomly and dramatically. YMMV.

Continental breakfast is included, and at this property we had our choice of fresh warm sweet rolls, bagels, English Muffins, cereal, fruit, hard boiled eggs, coffee, juices and milk. The dining room is small, but the full time attendant keeps it spotless and all the food refilled. Very nice as continental breakfasts go.

Finally, this hotel is close to I-70. There is a Wal Mart across the street (with cheap gas) and a commercial strip now far away.

All in all the Holiday Inn Express is nicer than the Best Western down the street. But it's also more expensive. If you don't mind the extra tariff, it's probably the nicest place in town to stay.

  • Stayed June 2007
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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Additional Information about Garden Inn

24 E Executive Drive, New Castle, IN 47362
Price range (per night):* INR3,355 - 3,914

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