After staying in a Hampton Inn the night before which was 5 stars in my eyes this one was the worst. After a long day of travelling in the car we pulled into the Hampton Inn in Albany and thought it would be just like the last one, so no need to check the room. BUT! from the moment we walked into the room the first thing that stood out was the thread bare carpet, the bathroom was old and awful and the sheets had a green stain on them which looked like candel wax. The worst was to come our bed backed onto a locked room that had some sort of machine loudly glanging away all night when I rang reception to complain that we could not sleep because of the noise I was told it was probably the elevator. The elevator was no where near our room there was no offer of changing us to another room it was like being told to shut up and live with it. Don't go there not worth it!!

I had made the wrong reservation and should have stayed at the Hampton Inn near Clarksville but obviously my bad! Dissapointed that during the month of August that the pool was closed for two days, and I had encountered mold under the soap dish in the shower makes me 'cringe"!

First night there they did have a manager's reception offering chili dogs with all the servings and lemonade for their guest.

All in all this was a pretty average and an older Hampton Inn which needs some improvement.

This is an excellent hotel but the beds are in dire need of an upgrade. My husband and I both noticed the springs are "shot" in the beds. When I mentioned how uncomfortable the beds were to the evening desk clerk, she responded with a shrug of her shoulders and a terse "sorry you feel that way." As a Hilton Honors member I really feel she should have made a note of my observation and forwarded it to the proper people. We also had several problems with the key cards (as did several other guests). The cards would work one time and then would not unlock the 2nd time we used it. This required many return trips to the desk to get new cards. We were on the 1st floor near the pool entrance which produced a lot of traffic on the weekend. This Hampton Inn does not adhere to the 100% satisfaction guarantee. I think I should have been more vocal instead of letting the desk clerk intimidate me. All in all, the rest of the staff were excellent, the room was super clean, and the mini-fridge, microwave, and coffee pot all worked!

Overall the hotel was clean, up to date, and had a decent breakfast. Unfortunately, the toilet in our bathroom quit working late at night. We were told there was no maintenance or management staff so our only option was to switch rooms. We had to pack everything up and move down the hall.