Pretty average hotel, been to better and worse. The Staff very helpful and friendly!! Nice Continental breakfast set up.Only complaint pool very strong bleach smell, overheard many comments and our 2nd flr pop machine was sold out almost everything, had to go to other flrs. Would go back though.

This place is clean, but the service lacks! Nobody willing to assist. The stay would have been pleasureable if they would care for customers.

This review is long overdue and I apologize. Let me start of by saying that I travel quite a bit on business and make my rounds to Monticello at least twice a year, one week at a time. However, I stayed there back in May 2008 and guess what... I had "insect stings" all over me from my first night stay there. So bad infact, that I had to go to the clinic there in Monticello to be examined and that was their diagnosis..."insect stings all over scalp, back, and neck". Long, long story short, I complained to the hotel managment that day, checked out immediately, went to the local Health Department the next day (that was a mistake since everybody knows everybody in Monticello - should have gone to the State Board of Health), and called the actual Best Western chain. The hotel didn't even give me that night's stay free or even a discount for that matter. Maybe a coupon even, but NO, nothing!! A week later, the hotel called me and basically said they couldn't find anything in the room to "support my accusations" and case closed. However, two doctor visits later, it came to be that I also had ringworm show up and it was all over me even on my scalp. WHAT A NIGHTMARE!! So apparently this hotel doesn't clean the rooms or change sheets like they are suppose to after every guest. I WILL NEVER STAY AT THIS HOTEL AGAIN!! That is unfortunate because I do travel there quite often. I advise anyone who dares to stay at this hotel to be sure your room (bed) is cleaned (comforter and all) from the last guest(s). Check mattresses from bed bugs (I've done extensive research on this). However, since this place stays busy all season long (especially in the summer- Indiana Beach), I seriously doubt they make sure these rooms are clean after every guest because of my own experience there.

We stayed at this hotel because it was one of two offered for a wedding that we were attending. Being that it was a Best Western hotel, I was expecting nice accommodations (especially for the cost that they charged us). I was extremelyy disappointed at the uncleanliness of the room when we first walked in. And when it came time to go to bed, I saw that the comforter had some kind of dried mucus on it. And, the mattress was very uncomfortable because it seemed to be very old and well-used. Also, the front desk staff appeared to be overwhelmed because they said the hotel was at full capacity. When I requested an extra blanket, I was told "We're at full capacity - we may not be able to give you one."

Overall, I was VERY disappointed at the conditions of the hotel. It is in desperate need of updating, possibly more front desk staff who can handle when the hotel is running at full capacity.