This was a last minute stay for us so we went with a brand name hotel that is new to the area. Well they have let this one go so bad that it looks like it has been around for years. First we were a little early for check in at 4pm and were told our room was not ready and to come back. We got our swimsuits and went swimming in the indoor pool which was below average. The water was murkie and not heated. The wall next to the hot tub was falling apart, but the sauna worked!! At 4 pm we went back to the front desk to check in and found out it would be another 1/2 hour before we could check in. So we sat in the lobby with no place to go and watched as 2 other families came in, checked in and were given rooms. When we asked why this was happening the rude staff told us that we were assigned a room and it was not clean yet. The others had been cleaned that is why they were able to check in. After waiting our 1/2 hour and going thought hotel staff shift change we were told that it would be 15 minutes more and that we were going to have 20% removed from our bill. We finally get our room and you would think the time it took to clean it you could eat off the floor. Wrong! Carpet had not been swept , tooth pick, candy wrappers, crumbs etc. We then left our room to go use the hotels really nice full court indoor basketball court and tennis courts before dinner but we found the lights getting turned off due to the fact it closes at 3pm on Sundays and will not open again til 5am Monday morning. Fuming we left for Indiana Beach ( thats a whole other story). When we returned back to our room I removed the bed covers as I always do and found one blanket with about 4 cigarette burn holes and the other beds blanket with chewed gum and dog hair all over it. I called the front desk and asked for just one new blanket which they said they would bring right up. They never did. Do yourself a favor and stay at one of the older resorts next to Indiana Beach, they have to be better than this place. Oh and when we checked out they were only able to give us a 8% discount for our troubles. I will stay in a cardboard box before we stay here again.