The hotel was tucked way back off the highway & not the easiest to find. Outward appearance on arrival was "very nice". We barely got into the room & the front desk was asking if everything was alright - at that point we didnt know. The room was small. No refrigerator or microwave. Ice machine was on the 1st floor. Pool was VERY small & only 5' deep. Hot tub nice but overpowering chlorine!
When we called the desk & asked to upgrade to the Jr. suite (for $15. more per the website) we were told that NO because I paid upfront & through Hotels.com aka "expedia" I couldnt upgrade. They would bring me a fridge & microwave for the $15. but No I wasnt allowed the bigger room or whirlpool that came with the upgrade. Hotels.com offered to reimburse the $15. but it was the principal overall that they refused us that because we paid full price before we ever got there!!!!!!
- Country Inn Merrillville
- Merrillville Country Inn
