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Comfort Suites – reviews, photos

2.0 of 5
1345 N. Baldwin Ave., Marion, IN 46952
Hotel amenities
Comfort Suites
Comfort Suites
Comfort Suites
Comfort Suites
Comfort Suites
Comfort Suites
Ranked #3 of 5 hotels in Marion
4.0 of 5 stars 14 Reviews
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14 reviews from our community

    Trip type
Traveller rating
    2
    4
    2
    4
    2
Date Rating
Kalamazoo, Michigan
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
39 helpful votes 39 helpful votes
“Do NOT Stay Here!”
2 of 5 stars Reviewed 16 June 2010

This hotel was terrible. Even for a small town there are things to be expected, especially with a national brand such as Comfort Suites. The rooms were terribly outdated and ours smelled very musty. The bed was very uncomfortable and you could tell the mattresses were very old. The comforter in our room had what appeared to be blood stains on it.
The pool was very disgusting, you literally could not see the bottom of it, it was foggy and dirty. The paint on the stairs to the pool was chipping off and there were pieces of it floating in the pool.
The breakfast was okay at best. Do yourself a favor and stay at the Hampton Inn down the road.

  • Stayed June 2010, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Carm2226 about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager026, Manager at Comfort Suites, responded to this review
22 June 2010
I am concerned about the problems you experienced at our hotel during you recent visit. I want to thank you for bringing these matters to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal for our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it is disappointing to learn that you are unhappy. Please accept my sincere apology. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated
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Mumbai, India
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“pleasant stay for a small town”
4 of 5 stars Reviewed 11 June 2010

- a great location
- good rooms
- we enjoyed our overnight stay

  • Stayed April 2010, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Nikhil087 about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager026, Manager at Comfort Suites, responded to this review
22 June 2010
We are thrilled to hear that you enjoyed your recent stay with us. We are glad you were happy with your stay and the services that we provided for you. We like to personally thank you for your review and want you to let us know of any services we can help provide you with in the future. Our company prides itself on customer service and we look forward to seeing you again hopefully in the near future. We are proud to have your business and we wanted to let you know that we appreciate all the time you spent working on that review. We look forward to seeing you in the near future.
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Wisconsin
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“No Frills”
2 of 5 stars Reviewed 30 December 2008

This hotel was certainly "no frills." Although the in-room decorations were nothing short of ugly the room itself was clean and sufficiently comfortable. The hotel hallways were loud, particularly since we had a room adjacent to the breakfast area. The continental breakfast selection led us to investigate the local fast food locations. Although this might be the best hotel given the out-of-the-way location, I would not stay here if I did not have to.

  • Stayed December 2008, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Ask WearyTraveler31 about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westerville, Ohio
1 review
“Okay hotel, but staff was very rude”
2 of 5 stars Reviewed 4 June 2008

We stayed at this hotel for my brother in laws wedding. The hotel is okay, a little old it seemed, but in pretty good shape. One couple in our group arrived to find their bed on cement blocks, and unbalanced at that. They reported this to the front desk, who said maintenance would be around to fix it, and come check out time (2 days later), noone had been there yet. The staff was unbelievably rude!!! We arrived late on Thursday and went straight to bed. On Friday morning, I told the housekeeper in the hallway what room we were in, and that we did not need service, just 2 extra towels. He insisted that I give him our "dirties" in order to receive 2 more. I explained that we had no "dirties", we just arrived but only had 2 towels in the room, and needed 2 more. He refused to give them to me, and said that I would have to go to the Front Desk for them. Saturday morning, the waffle maker needed to be sprayed with nonstick spray (I know this because I work in hotels, and when the waffle sticks to either side of the griddle, and splits in half, that means it's time for some spray), I asked the night auditor for spray and he just stared at me. I told him I could spray it myself, if he could provide me with the spray, at which time he informed me that "You are not suppose to spray it all the time". I asked him if the waffle was suppose to rip in half, and stick to the griddle...finally, he came to assist. On Saturday evening, after the wedding reception, my husband was in the lobby, and the floor had obviously just been mopped (wet floor & wet floor sign). A woman slipped on the floor, and my husband helped her up. Afterward, he looked at the Front Desk person (because they did not seem to acknowledge the fallen woman), and before my husband had a chance to say anything the attendant said "We just mopped the floor", my husband replied "I see that", and the employee snapped "Well, if you hadn't spilled beer clear down it!". My husband replied that he had not had a drink in 2 hours, and certainly not since we had been back at the hotel. I encountered 2 nice staff members, throughout our entire 4 day visit. One was a younger, short-dark haired girl, with pretty shiney eyeshadow. And the other was a younger, housekeeper, gentleman, who held the door open for me on Saturday morning. He also serviced our room (213) later that morning, and happily provided us with fresh towels. All and all, it really seemed that the staff was bothered by having to do their jobs, and certainly have no clue about customer service. I DO NOT recommend this hotel!!!

  • Liked — We had someplace to sleep, nice business center and fitness room.
  • Disliked — Everything else.
  • Stayed June 2008
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Livonia, MI
Senior Contributor
43 reviews 43 reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
“Could be better without much more effort”
2 of 5 stars Reviewed 28 May 2008

We stayed at the hotel for one night after a long drive on our way home.

The hotel was located about 5 miles from I-69 on a main road and it was easy to find. The outside appearance looked clean and modern.

The room was very good size with average standard bedding.

Maintenance seem to be lacking as we found a few things not working or broken in our room.

The worst part was the "deluxe" continental breakfast. If it wasn't for the fresh, hot waffles, you would have been better off going to a fast-food place in the morning.

We would definitely look for an alternative lodging choice next time.

  • Liked — Nothing to brag about - get your sleep and get out!
  • Disliked — Deluxe continental breakfast was sub-standard.
  • Stayed May 2008, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask rgromfam about Comfort Suites
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Additional Information about Comfort Suites

  • Comfort Suites Marion
  • Marion Comfort Suites
Address: 1345 N. Baldwin Ave., Marion, IN 46952
Price range (per night):* INR5,294 - 6,520

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