We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Comfort Suites – reviews, photos

2.0 of 5
1345 N. Baldwin Ave., Marion, IN 46952
Hotel amenities
Comfort Suites
Comfort Suites
Comfort Suites
Comfort Suites
Comfort Suites
Comfort Suites
Ranked #3 of 5 hotels in Marion
4.0 of 5 stars 14 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

14 reviews from our community

    Trip type
Traveller rating
    2
    4
    2
    4
    2
Date Rating
Sevierville, Tennessee
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
“The Best Hotel in Marion!”
5 of 5 stars Reviewed 19 December 2011

My family really enjoyed this hotel! The GM and her staff were very nice and hospitable during our stay. My two young adult children liked the indoor pool, I was too busy visiting old friends to try it out. The breakfast is one of the nicest I have seen at a Choice brand; there were eggs, biscuits and gravy, bacon, juices, fruits and yogurts. The room was very clean with comfy beds. If you ever have a family of five, the double suite with pull-out sofa is perfect. This hotel has the best & nicest all-around staff I have ever met. What a wonderul stay, when we come back here to visit friends & family we will definitely stay here!

Room Tip: Choose the suite with 2 double beds and sleeper sofa when bringing a family!
See more room tips
  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask purduevol about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Cloud, Minnesota
1 review
“Pretty nice place for a short stay”
3 of 5 stars Reviewed 9 December 2011

It is a comfortable hotel to stay in for a short stay. Beds were a little firm for my taste. Very polite friendly staff. Very reasonably prices suites, pet friendly, ok breakfast. Nice small town hotel, hopefully it gets some updating soon or it will not be nice for very long.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask trinmn about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Un-Comfort Suites”
1 of 5 stars Reviewed 31 August 2010
1
person found this review helpful

I'm sad to say that I can not recommend this hotel. I was very happy to find a reasonable rate for our one night stay and that the pictures online looked like a clean and fresh hotel. Upon arrival we found the exterior to look just as the pictures on the Comfort Suites website--to our relief b/c you know how that can turn out sometimes...

When we first got to our room we were a little disappointed b/c the rooms were out-dated. But for the reasonable rate we got, no big deal--the room looked clean. However it did have a weird smell...after being in the room for a few minutes we got used to it so we dropped off the luggage and headed to our relative's house for dinner.

After we got back and went to sleep that's where the discomfort started... As another reviewer said the beds were old...so old that it sounded like it screamed in pain every time we turned, moved or got out of bed. I understand how money can get short to fix things like the peeling wallpaper border and replace carpets but one of the main reasons you come to a hotel is to sleep! Maybe our room was one of the older or more frequently used rooms (stay away from room 111!) so that's why the mattress was so noisy.

On the plus side, we were worried about possible noise b/c there was a wedding the day we were there but we didn't encounter any noise issues other than our mattress = ).

As far as customer service goes, I feel it was not as great as I would have like but I never encountered any rudeness. The woman that checked us in was cordial. At check out time, I went to the desk b/c I had a question about an extra $1.50 on our bill--list as "Safe w/ltd Warranty". When I asked the lady (different than check in)about it, she defensely said, "It was on the paper you signed." So I asked to see it and sure enough, I had not read all that I had initialled! At check-in, the woman said to initial for my rate, give my car info, initial again and sign at the bottom. Really? A safe fee? Yes, it was my fault for not reading all that I initialled for (how did I turn into one of "those" people?!) but it's a silly fee...especially for a one night stay on a safe I didn't use! Just tack it into the room rate instead of nickle and diming. And a better tactic for the front desk in explaining would be "I'm sorry, yes it's a silly fee. I wish we didn't have to charge it but it's out of my hands". That would get you a lot farther than a defensive attitude...at least w/ most people I think.

Overall, you can tell that they are doing their best to keep an older property as clean as they can but due to that horrible, uncomfortable mattress I wouldn't stay here again. An air mattress at the relative's house would have been better. And don't be like me, read what you are signing = ).

  • Stayed August 2010, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask SD619Girl about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager026, Manager at Comfort Suites, responded to this review
20 September 2010
I deeply regret your dissatisfaction with your recent stay at our hotel. We strive to provide award winning service and it is apparent that we did not provide that to you. The feedback that you provided is appreciated because we know it will only make us better.

We hope that you will give us an opportunity to impress you in the future when your travels bring you back to Marion, IN.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kalamazoo, Michigan
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
39 helpful votes 39 helpful votes
“Do NOT Stay Here!”
2 of 5 stars Reviewed 16 June 2010

This hotel was terrible. Even for a small town there are things to be expected, especially with a national brand such as Comfort Suites. The rooms were terribly outdated and ours smelled very musty. The bed was very uncomfortable and you could tell the mattresses were very old. The comforter in our room had what appeared to be blood stains on it.
The pool was very disgusting, you literally could not see the bottom of it, it was foggy and dirty. The paint on the stairs to the pool was chipping off and there were pieces of it floating in the pool.
The breakfast was okay at best. Do yourself a favor and stay at the Hampton Inn down the road.

  • Stayed June 2010, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Carm2226 about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager026, Manager at Comfort Suites, responded to this review
22 June 2010
I am concerned about the problems you experienced at our hotel during you recent visit. I want to thank you for bringing these matters to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal for our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it is disappointing to learn that you are unhappy. Please accept my sincere apology. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, India
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“pleasant stay for a small town”
4 of 5 stars Reviewed 11 June 2010

- a great location
- good rooms
- we enjoyed our overnight stay

  • Stayed April 2010, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Nikhil087 about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager026, Manager at Comfort Suites, responded to this review
22 June 2010
We are thrilled to hear that you enjoyed your recent stay with us. We are glad you were happy with your stay and the services that we provided for you. We like to personally thank you for your review and want you to let us know of any services we can help provide you with in the future. Our company prides itself on customer service and we look forward to seeing you again hopefully in the near future. We are proud to have your business and we wanted to let you know that we appreciate all the time you spent working on that review. We look forward to seeing you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Comfort Suites also viewed

Hampton Inn Marion
4 of 5 stars 24 Reviews
Marion, IN
Show Prices ABS:HotelCheckRates-d91182?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Days Inn and Suites Marion
3.5 of 5 stars 13 Reviews
Marion, IN
Show Prices ABS:HotelCheckRates-d232337?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
BEST WESTERN Plus Gas City
4.5 of 5 stars 51 Reviews
Gas City, IN
Show Prices ABS:HotelCheckRates-d73908?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 5 hotels in Marion, ranked by popularity »

Been to Comfort Suites? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Comfort Suites

  • Comfort Suites Marion
  • Marion Comfort Suites
Address: 1345 N. Baldwin Ave., Marion, IN 46952
Price range (per night):* INR5,294 - 6,520

Owners: What's your side of the story?

If you own or manage Comfort Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Comfort Suites
Show the lowest price for this hotel (from our partners)
Show Prices