We usually stay at the Holiday Inn since we go to Hollywood Casino at least once per month and sometimes more. But this time we decided to stay at the Riverside since it was slightly closer and a little cheaper. At first when I went to check in the front desk attendant was eating her dinner and chose to sit there in the lobby finishing her meal before checking me in. Once we got a room I took my luggage to the room and left my purse and laptop in the room with our other belongings and headed to the casino. When we arrived back at the hotel around 5am our key wouldn't work and there was a post it on the door to come to the office. We then learned that we had been given the wrong room that someone else was already staying in. Our belongings including my purse and laptop were at the front desk. I was very angry since I trusted my items in that room. And then to find out that my stuff had not only been handled by staff but by the occupant in the room. I never got an apology although the night attendant assured me that she trusted the occupant in the room who handled my belongings. Well I don't know either of them. And don't trust anyone!
I have voiced my complaints not only to the night attendant and the one there in the morning. But I have also called the manager "Debbie" on a daily basis. Yet she refuses to return my calls. I wont be staying there again.
Also... The continental breakfast only includes very stale donuts and the rooms are pretty crappy. I suggest forking out a few extra bucks and staying at the Holiday Inn.
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