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Comfort Inn – reviews, photos

2.0 of 5
1610 Flossie Drive, Lawrenceburg, IN 47025
Hotel amenities
Comfort Inn
Comfort Inn
Comfort Inn
Comfort Inn
Comfort Inn
Comfort Inn
Ranked #2 of 7 hotels in Lawrenceburg
3.5 of 5 stars 28 Reviews
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28 reviews from our community

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Date Rating
Zionsville, Indiana
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Wasn't too happy with this place”
2 of 5 stars Reviewed 29 January 2012

We went on a Saturday Night, to specifically play at Hollywood Casino. Hotels around there were typical Saturday Night rates. We got there and the place was packed with kids. It was around 3pm and we were going to head over to the Casino. The shuttle to Hollywood didn't leave until 5, which we probably would have arrived later. I guess I should have asked.

We got into the room. it was okay. Happy to see a nice, big flat screen TV. We were on the second floor. There were people directly above us, simply walking around and it was shaking our room. One of the doors was rattling loudly. We were just going to take a nap, when the front desk asked how the room was. I guess that's a nice touch.

We left at 5, the shuttle went to two different hotels, which I figured it would be exclusivity to that hotel. It wasn't.

I left the casino around midnight with the packed shuttle bus. A drunk young man in the bus threw up all over the place. Great. I know this isn't the hotel's fault, but wow. Hold your liquor dude.

I got back to the room and got woke up by more drunk people yelling either in the hallway or in one of the other rooms nearby at around 4am.

We didn't bother to stop and get breakfast, but this place wasn't worth what we paid. I think if this hotel wasn't around that type of clientele, maybe my opinion would be different, along with the price. Similar Comfort Inns were half the price but the wife and I needed to get away.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lexington, Kentucky, United States
2 reviews
“Great place for families and church groups”
4 of 5 stars Reviewed 18 January 2012

I brought a church group of 19 for the weekend and found the accommodations very good. Amanda at the front desk was kind, efficient, and helpful from the time I made our reservations to the time we checked out. No problems whatsoever, however I wish this place had a meeting room conducive to large groups. Breakfast was as advertised and overall, this CI met our needs.

Room Tip: Non-smoking rooms are mixed among smoking rooms and the smell drifts into the hallways. Once inside...
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LisaWood_12 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chhaya Fifer, General Manager at Comfort Inn, responded to this review
28 February 2012
We appreciate your comments as well as the opportunity you gave us to accommodate your group. It is always a pleasure having groups stay with us. It is unfortunate that we do not have a designated meeting room but we do welcome group to meet in our lobby area at anytime except during breakfast hours. We do have a few non-smoking rooms on our third floor which mostly contains smoking rooms. As you've mentioned, the hallway does sometimes smell a little like smoke, but there are specific rooms that are completely non-smoking. We hope you will be able to come back and stay with us again soon.
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Bowling Green, Kentucky, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Excellent Property and Customer Service!”
5 of 5 stars Reviewed 12 January 2012

We stayed at this property on January 10th to rest before heading on to The Perfect North the following morning. The hotel was very quiet, but welcoming. The rooms were well appointed and extremely clean. Our room was located on the first floor across from the pool and fitness area. Although we did not take the time to partake in these amenities they appeared very well kept.

I did use the wireless, it was very quick and I had no issues with connectivity. Breakfast was excellent, by far the best free breakfast of any property that I have stayed at. There was a large assortment of both hot and cold items, as well as fresh fruit and pastries.

They ladies that were attending the front desk area were very informative and friendly. I spoke with both Kristina and Becky about the local attractions. Kristina even called the Hollywood Casino to request a shuttle for us. This made our trip very enjoyable.

We intend on going back to The Perfect North again before the season is over and we will definitely be staying here again.

Also, if you are heading to The Perfect North ask about their package that includes two lift tickets. It's an excellent value.

Room Tip: Room 123 was located across from the pool and fitness area, as well as close to the breakfast area a...
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  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask InTheIndustry_S8 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chhaya Fifer, General Manager at Comfort Inn, responded to this review
28 February 2012
Thank you for staying with us. We are located only four miles from Perfect North Slopes which is a great place to visit with family or friends in the winter. We do offer packages to Perfect North Slopes which include a room and two adult lift tickets. You can book these packages online or call the hotel directly to reserve one. Thank you for commenting on the cleanliness of our rooms. Our housekeeping staff works very hard to clean and maintain our rooms. If you had time to use the pool, you and your children could have enjoyed our selection of pool toys. We have recently upgraded our fitness room too and now have two bikes, a treadmill with a TV, and a weight machine. We are glad that you found the wireless easy to use and have no connection problems. For those who do not bring their laptops, we do have a computer in the lobby area available for guests to use. We try to offer a large variety of items on our breakfast buffet. We try to be accommodating of our guests with special diets as well by offering healthier items like yogurt, fresh fruit, wheat bread and skim milk. We even offer sugar free hot chocolate, syrup, and jelly for those who have to watch their sugar levels. Kristina and Becky are two of our wonderful front desk clerks. They all attempt to be as helpful and accommodating as possible. We look forward to having you stay with us again. Make sure to check out our new popcorn machine in the lobby as well as our books and games also located in the lobby for our guest to enjoy.
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Cincinnati
1 review
“Poor management and customer service”
1 of 5 stars Reviewed 29 December 2011

I made reservations for New Years Eve and was told I had to cancel by Christmas Eve. When I called to cancel, they informed me it was too late, I had to cancel by 4pm. I called at 5:30pm. I was never given a time limit and informed them of that. They didn't care. They said they would investigate the phone call but it would take 7-10 days, which would be too late to help me. The manager never came to the phone and never returned our phones calls. She did however call the police when my brother caught an employee lying to him about who the manager was and if she was there. He was threatened by the police not to call the hotel again. When we called Choice Priviledges they told us we had to get our phone records to prove we even called on Christmas Eve. (I called them to cancel the reservations the first time.) This is the absolute poorest customer service I have ever dealt with. I have told everyone I work with and family members who say they can't believe a company would behave in this manner. I do not recommend this Comfort Inn to anyone. I don't know if I will deal with other Comfort Inn hotels since I have never had an experience like this before and we were always happy with the other hotels we stayed in. This has left a sour taste in my mouth and I don't know if I can trust Choice Privileges again.

  • Stayed December 2011, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Service
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Ask Terri K about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chhaya Fifer, General Manager at Comfort Inn, responded to this review
28 February 2012
Thank you for your feedback regarding your attempt to cancel your reservation. You had made your reservation through a third party website. We have a 7 day cancellation policy on New Year's Eve which allows guests to cancel or make any changes up until 4pm on December 24th. You'd attempted to cancel after the deadline and the Assistant Manager did return your call within a day or two of your original call to cancel the reservation. Management did also choose to call the police after numerous phone calls from your and your brother harassing the front desk staff. We attempt to work with all of our guests but do not expect or allow our employees to be harassed, yelled at, cursed at, or verbally abused while at work. We do not talk in those ways to our guests and customers, and we believe our employees should be treated in a similar manner.
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Toronto, Canada
Reviewer
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Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“could have been good”
3 of 5 stars Reviewed 6 October 2011

had a great time, the staff were friendly, however the floor reeked of smoke, someone had used the ice machine as an ashtray. The blinds didn't close and the parking lot lights shown directly into the room.

The location is remote, car needed.

  • Stayed August 2011, travelled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask PhilipAPaul about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chhaya Fifer, General Manager at Comfort Inn, responded to this review
28 February 2012
We appreciate your comments and feedback. We are constantly trying to improve and better understanding our guest's experience and observations is the best way to make that happen. We do have one smoking floor, while our other two floors are completely non-smoking. We do run an ozone machine on the smoking floor daily and in all of our smoking rooms on a regular basis. All of our smoking rooms come with two ashtrays so it is quite regrettable someone found our ice machine to be a easier option. Our staff is quite efficient at addressing any cleanliness issues as soon as they are brought to our attention. Many of our guests comment about the friendliness of our staff, from the housekeepers, to our breakfast hostess, and our front desk staff as well. We apologize for the inconvenience you experienced with the parking lot lights shining into your room. All of our rooms have blackout curtains. If they were not working properly, you could have called the front desk who would have either attempted to fix them or given you a different room. We like being informed of problems because that gives us a chance to fix the situation for our current and future guests to make every stay more enjoyable.
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Additional Information about Comfort Inn

  • Comfort Inn Lawrenceburg
  • Lawrenceburg Comfort Inn
Address: 1610 Flossie Drive, Lawrenceburg, IN 47025
Price range (per night):* INR5,629 - 8,973

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