I have stayed here on overnight trips several times over the past few years only because of it's location and because it's one of the few ground floor motels with outside entrances. A couple of years ago my room was infested with roaches. Even though they changed my room, I swore never to return after that. I was in town again recently, and decided to try them again, thinking that they may have improved. This time, no roaches. However, the room was less than clean. There wasn't enough available outlets to plug in my laptop and worst of all, the toilet wasn't bolted to the floor and it almost fell over. Don't think I will give them the benefit of the doubt in the future.

Two friends and I booked 2 rooms. They paid for their room in cash and I used a credit card. A month later I get a two bills on my statement, one for each room. Manager would not refund my extra payment because he could not see any money being handed over to the night clerk on the video camera. He does not have a signed transaction from me for the extra room but will not refund. I have to now hope that my credit card company will take my side in this dispute. The night clerk must have pocketed the cash and then billed me to cover her tracks. Hard to fight the bill when you live 400 miles away.

I went to Knights Inn around July 23rd and reserved a 11-day stay from August 3rd to August 14th. I left my credit card information to hold the reservation, as requested. But I called Knights Inn at 10:30 pm on July 24th and canceled the whole reservation. I remembered this very clearly, and I noted down in my notenook. However, I checked my visa card recently and found Knights Inn chareged me $ 57.79 for no reason.

I called them over 50 times over the past 3 weeks. At first they said they could not find my record. When I showed the proof that they charged me, they said I need to talk to the manager. But the manager was never there over the 50 times phone call.

I also emailed this to them, but the two email addresses they listed at their website didn't work. I asked them how to contact the manager since he was never there, the old lady who answered the phone said that they do not have an email address. They only has one manager, who does not work "regularly". I left messages on this manager's voice machine, but never heard back from him. This is the WORST serverice I ever ever experienced in US.

This was much to be desired. We were staying in the "Presidential Suite" and it was disgusting. Coch Roaches, spiders, mold in the bathroom ,the hair build-up on the bathroom floor was gross and the toilet was wobbley. There were stains on the sofa, the place looked like it had not been cleaned in weeks. I could go on but I think you get the picture. My overall opinion was I would never stay in this hotel chain again. Just thought somebody should know.