Visiting from Austin Texas and stayed here for 4 nights. Rooms where clean and it was priced right.

Recently stayed one night at the Best Western in Kendallville. We walked past some non-smoking rooms and smelled smoke coming from them, which annoys me to no end that people do that since I am allergic to cigarette smoke. HOWEVER, our non-smoking room was just fine and no smoke smell. Our room was on the top floor - but no elevator. We had a refrigerator and microwave in the room as requested - but, the refrigerator made an odd noise throughout the night. Could not turn just the "fan" on to drown out the road noise, poolside talking, ice machine noise, etc. but it wasn't too much of a problem - as it quieted down later.) Beds and pillows were comfortable and the room was clean as well. Was a large room and bathroom. Overall a good stay, would recommend, and would probably stay again if in the area.

This motel is clean, friendly, and conveniently located. W chose a room with a queen bed, kitchenette with regrig and microwave, dining table and three chairs, and easy chair with hassock. Bed is very comfortable. Coffee machine in room makes fine coffee, and there is a decent free breakfast with eggs, sausage and baked goods, as well as more coffee. Green policy makes your option whether they change the sheets each day. Decent tv. Free high speed internet that works like a charm and free parking.

Down sides: our room did get noise from nearby traffic, and there is no elevator to the second floor. (However, the front desk people said there are two handicapped rooms on the first floor. We are not handicapped but did not love lugging our suitcases up a long stairway, although the front desk folks were very nice about offering to help.) Did not try pool but it is small.

We pulled into the Kendallville Best Western motel parking lot to the screaming tornado siren.
We rushed into the lobby and I asked Amanda, the desk clerk, if it was a tornado warning or an alert. She said a warning, and that we needed to get into the middle section of the motel for safety. She then checked us in. Suddenly, the lobby was full of panicky people. Kids who had been in the swimming pool had been yanked out and wrapped in towels. A bunch of bikers entered, wanting a safe place to stay. An elderly woman with a cane came in, frightened. A woman spilled her golf clubs in the middle of the doorway. A woman ran in, wanting to know they had any rooms available. In the midst of this chaos, Amanda's staff also reported that people on the second floor weren't evacuating to the first. She said she hoped they'd come down to the first for their safety, though she couldn't force them to.
Despite the pandemonium, Amanda and her staff members kept their cool, processed a bunch of people without delay, and made sure everyone knew the drill should a tornado hit the building.

We watched on our first floor room's television as the storm hit us. The tornado didn't appear, much to our relief.
The storm let up soon afterwards and the sun came out. I was annoyed when it became apparent that the bikers decided to leave their bikes parked under the entry door canopy for the rest of their stay, preventing other customers from parking there. Their bikes were still there the next day when I checked out. I thought the bikers were selfish. Don't bother attacking me for what I have just said. I rode motorcycles for years and would never have dreamed of hogging that space.

So I have to say, the staff were truly professional and competant in handling what could have been a disaster.

On the other hand, the room was not very good. While clean, it smelled of cigarette smoke, though faint. The bathroom walls and floor could use a good scrubbing. The worst part of the whole room, though, was the lights. For whatever reason, the builder of the motel put sodium lights on the outside of the building. Set at just below first floor window level, they were aimed at the windows of the motel! The lights were that brilliant yellow, so bright it was blinding. The curtains in the room blocked some of it, but even so, the light came through and over the top of the curtain. It was impossible to make the room dark enough to sleep in. Even with all the interior lights off, there was enough light at midnight to read. Consequently, I didn't get much sleep, even when I tried to sleep with a towel over my eyes.