The woman at the desk was RUDE! Didn't seem to care abouit the broken towel rack, the noise that we continually complained about from upstairs. Very Noisey and Dirty

I Checked into this hotel on Oct. 16. We had made reservations here about three weeks ago. Upon arriving, the hotel looked clean. I did notice that there was no cars in the parking lot for a Saturday and I thought that was unusual. With the scare of bedbugs on now, my wife was very paranoid. She and our friends from the other three rooms proceded to check the beds. They lifted the matress on each of the beds and found at least three to ten bugs under the matresses. We immediately called the front desk and was told that housecleaning was off duty and could not take care of the bugs. This was the wrong response. We wanted to hear--come down and I will give you your money back. She never bothered to come up stairs and see the bugs. We got a refund and left to another hotel. As we were getting a refund we showed her one of the bugs and she did not even bother to acknowledge it. Finally when I pushed in front of her on the desk she grabbed it and slammed it in the trash can. Lesson learned, check every room for bedbugs until this situation has quietened down. Just because the Hotel looks clean does not mean that it still doesnt have problems. Check under the mattresses and under the beds before unpacking your bags.

This was my second stay here, and both times my room was clean and comfortable. If you're familiar with Comfort Suites, they really aren't "suites" in the sense that you'd think, but rather "shotgun studio suites"; you go from entrance to couch area, to bedroom area, all in a straight line with a pseudo wall dividing the two areas. Climate control was easy to adjust, the beds were comfortable, TV is a little dated, bathroom was spotless, no funny smells. Overall a good stay.

The room was clean and it was apparent the hotel has been recently remodeled so I have no complaints about the hotel's cleanliness or room with the exception of a stale smell in the room and cigarette smell in the bathroom. I do have the following complaints and requested a customer satisfaction survey and was told there were none available but they could bring one to my room and I opted to pick one up later (I plan to do this before I leave).
1. I was given a hard time about my pet (which they charge a pet fee for) and told I would need to leave my cell number if I left the room, she's 12 and I've never received any complaints about her nor did I in this instance after all of this.
2. I chose this hotel because of location (very close to business I visited) and because in addition to needing a place that accepts pets, I have to have a fitness facility, refrigerator, and microwave. Upon using the gym the only treadmill appears to be from the 1920s and was very loud and unsteady. The 1 weight machine was nice with multiple stations. The remaining equipment included a stationary bicycle that needed a new battery to be fully functional. Needless to say, the gym was very disappointing.
3. Upon requesting no service as I clean my own room when I travel, I was told that in order to get new towels I would need to bring the old ones to the desk and change them out. WHAT, YOU MUST BE KIDDING! Then upon taking the towels to the desk, the hotel rep stated I would need to place them into a plastic bag. I was really outdone then.
4. Breakfast was totally unacceptable, the bacon was small and thin and though you could eat 10 pieces and probably be satisfied, that's not my style. The eggs were fried and about 2 -3 inches round and 1/4 in thick. Initially I thought, I'll make this work, I'll make an egg mcmuffin as I noticed they had english muffins. I gave up after trying to split 2 of them to no avail. Very disappointing. Then I looked up and noticed a sign stating something like, Do Not Take Food To Room.
5. Despite my room being 2 doors away from a far entrance, the door closest to the parking lot (from my room) was labeled "Emergency Exit Only" and no cars were parked there. On day 2 of my stay I noticed someone had propped the door open with a rock and despite being locked from the inside and unaccessible from the outside, no alarm was on the door and you would think to make it more accomodating to the hotel's customers, they would put a keycard on the door so that it is accessible, None of the keycards on the other doors worked and the doors were left open. It was a long walk to my car and to take my dog out each time.
This is too much. I think the owners are very cheesy and are running the hotel in a very cheap fashion. I was offended numerous times throughout my stay and if it wouldn't have been such a major inconvenience to stay somewhere else, I would've packed up myself and my dog and been gone. It took a long time to research and find a hotel that would meet all of my needs and I didn't have that kind of time after the trip began.
I know one thing, I WILL NEVER STAY THERE AGAIN!!!