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The Gatehouse Suites Indianapolis – reviews, photos

3.0 of 5
3553 Founders Road, Indianapolis, IN 46268
Hotel amenities
The Gatehouse Suites Indianapolis
Ranked #107 of 183 hotels in Indianapolis
3.0 of 5 stars 30 Reviews
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30 reviews from our community

    Trip type
Traveller rating
    6
    8
    7
    3
    6
Date Rating
chicago heights
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Gatehouse Suites”
3 of 5 stars Reviewed 30 December 2011

We took a special offer of two bed suites for one night. I called and asked if they were handicapped accessible as my parents are both elderly and do not do stairs. The person at the desk stated that they were. When we arrived, we found that all the two bed rooms were up an outside flight of wooden stairs. As it was raining and slick, it was impossible for them to use the rooms we booked. They were relocated in a ground floor one bed apartment, but it was some distance from the room we were in. The rooms themselves were clean and nice. The two bed room we stayed in had a pull down bed on the main level. A standard bed was located in a loft area with its own bathroom. A curtain separated the bed/dinning area from the main sitting area.It was very much like a small efficiency apartment. The fireplace was wood burning and we did not use it, but there are several stores nearby where a paper log could have been purchased.
We used the pull down bed as hubby was afraid we'd fall down the open stair in the middle of the night and it was about as comfortable as the average sleeper sofa. There were plenty of blankets and pillows. We had no trouble with the internet and tv. Room temperature was comfortable and could be adjusted,
The free breakfast was located in the main"clubhouse" area and again it was not handicapped accessible. It was located up a flight of stairs. It had a good selection of items and a generous supply. I took plates of breakfast items over to Mom and Dad and we made coffee in their kitchen and ate around the breakfast area in privacy.
My recommendation is -if you do not need two beds opt for the single bed rooms.
It is a bit off the main street area and may be hard to locate. We had no problem with noise during the night, but ran into Monday morning garbage pick-up around 7 am. Not a problem for early risers, but may be annoying if you want to sleep in.

Room Tip: The ground floor one bed rooms were nice
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  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask peginchicago about The Gatehouse Suites Indianapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
“The Bates-House Suites”
1 of 5 stars Reviewed 17 December 2011
5
people found this review helpful

My first impression was that we got a great deal. The room was big, had a full kitchen, and seemed like it would be comfortable enough to get a decent nights sleep. After visiting my niece at Riley's hospital in downtown Indianapolis, we were ready to fall straight asleep.

The TV was fuzzy and hardly visible. Then when trying to fall asleep, the bed wasn't very comfortable (I am always a very sound sleeper), there was a draft from the wood burning fireplace in the room and I began feeling sick. I turned up the heat a few degrees when I noticed the picture facing the bed kept banging against the wall because of the furnace behind it.

That's when it started to get terrifying. I took the picture off of the wall to keep it from banging and waking up my wife and myself revealing a PEEPHOLE. I was thinking to myself, this could not actually be a peephole, but on the back of the picture was a stack of paper towels duct-taped to the back so the biggest peephole just below the picture frame could have a direct line of sight to our bed, without being able to be noticed by the naked eye.

My wife asked what was wrong and we looked behind the furnace room, and found a closet to the furnace room with a LOCKED door. Hmmm. We were tempted to break into it, but after thinking what we might find we decided against it. Needless to say, it was 3 am and we just needed a good nights sleep after driving 9 hours that day. All we wanted to do was fall straight asleep. Even if that is all you are planning on doing, do not stay here. We packed our things and fled the property as soon as we could and drove until we found another hotel that we felt safe at.

I have a feeling our experience is not the only one, considering the lobby is isolated and has a TV in it, I wouldn't be surprised if someone was keeping a close watch on you there. If you stay here I would be VERY cautious of your surroundings.

Room Tip: I heard the suites are better, but I would not trust my enemies to stay at this place.
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  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Christopher M about The Gatehouse Suites Indianapolis
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Silver Spring, MD
Senior Contributor
26 reviews 26 reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
“Mixed”
3 of 5 stars Reviewed 1 November 2011

Good
Check in and checkout was quick and easy. Desk staff was pleasant. The suites are large with a full kitchen - more like an efficiency apartment. Free wifi worked well.

Bad
My card keys did not work well. Had the desk replace them once and it still required several tries each time to unlock the door. The burners on the stove worked, but weren't flat-like they didn't quite fit. Also, I called for a wake-up call one night and there was no answer! Finally, I am usually a sound sleeper, but the room I was in was quite noisy.

FYI
They don't clean the rooms every day. This is fine with me, but for a family it might be a nuisance. Also, that means they don't refill soap etc. daily.
Location was convenient for me to visit relatives on the north side of town. It's just off the beltway and a major cross street. However, you must have a car to stay here.

  • Stayed October 2011, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask wildlife_lover about The Gatehouse Suites Indianapolis
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weirsdale
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“5 nights”
4 of 5 stars Reviewed 18 October 2011
1
person found this review helpful

the staff was very friendly, but expedia had not forwardered my change of days so fortuinelly i had taken my confermation with me and completed the check-in. the accomidations were very gooe, towels were large and new not thread bare. the kitcjen was well stocked with tools, but there was no dish soap so had to go to mal-mart across the street.
complaint the refg. door needed to be reversed was right swing and needed to be left as you had to walk around the door when getting things out of refg. also the cable on the dishwasher door was brokne so when you opened the door had to be very careful not to let it drop on your toes. other than that it was very good convenient to rest, shopping and interstate. so would go back , we were in the handicapped suite, would liked to have "king" bed, only one queen

  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kingandbeth about The Gatehouse Suites Indianapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auburn, Indiana
1 review
2 helpful votes 2 helpful votes
“Very Disappointed”
2 of 5 stars Reviewed 27 September 2011
2
people found this review helpful

Our stay started off with our key not working in the door, then being surprised as the door opened from the inside. The man said he was maintenance and that he checks all rooms before the guests arrive. Check in is 4pm, this was after 9pm. Seems odd, doesn't it? There were cobwebs, dust on the couch and what looked like some sort of berry left on the floor in the kitchen. It could have used a bit more cleaning. We got a room with a fireplace and I asked one of the desk-workers if they supplied logs to burn (since this was a wood-burning fireplace instead of a gas) and she said she had no idea and thought that the fireplaces might just be for looks. Only on checkout, when I inquired again, was I told that there were logs you could purchase in the gift shop for $4 each. Breakfast was advertised as being served until 8:30 on the weekdays and 9:30 on weekends. We got there at 9:10 on a weekend morning and most everything was already put away. We got the last two muffins and the only other choices were toast or cold cereal. The staff member cleaning up turned the waffle iron off minutes after we arrived in the room, and never asked us if we'd like anything, having seen that we had just arrived. It just seemed like customer service was the last thing on anyone's mind. We will not be returning.

  • Stayed September 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about The Gatehouse Suites Indianapolis

  • Residence Inn Indianapolis
  • Indianapolis Residence Inn
Address: 3553 Founders Road, Indianapolis, IN 46268
Price range (per night):* INR3,622 - 6,298

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