I am glad to have the opportunity to respond to some of your concerns in this review. I am proud to be the General Manager of this HOTEL for the past 2.5 years. Since becoming General Manager we have had many milestones. The most important being a Platinum Award from Marriott for "Outstanding Guest Service" for the last part of 2008 and a Gold Award for the first 6 months of 2009. I have an outstanding staff that has been with the hotel, some since the doors have opened. In the summer we do employ one college student who has been here every year since her freshman year. She is graduating this year and will be a loss to our organization. In response to the condition of your guest room I can only say that we have QA audits two times a year and have always passed without problems. The housekeeping supervisor has been with the hotel for 5 years and does an outstanding job with the room and entire facility. Breakfast is an additonal charge. This isn't something new for Courtyard as it has been the same for 25 years. The breakfast isn't what you would get at any other hotel offering a free fare. Our restaurant is just that..a restaurant complete with a wait staff and dishes. We actually make anything from our menu on a per order basis. The restaurant also provides fresh cut fruit which varies with the season, "eggs made to order" including omlets with fresh vegetables, eggs benedict, or any other style requested. It also includes a waffle station with fresh fruit toppings, two choices of breakfast meats, biscuits and gravy, oatmeal, breakfast breads and pastries, and a selection of coffee, teas, juices including orange, grape, apple, cranberry, and grapefruit. Not a bad selection for a restaurant and a cost of $8.95 per person or $5.95 for children 12 and older. Children less than 12 eat for free. We DO NOT and will never not disclose the charge for breakfast. There are other equally as nice of hotels in the Marriott portfolio that offer a free breakfast. One of them being the FAIRFIELD INN by Marriott. I do believe that it's the hotel you were referring to when you talked about the "Fairview Inn". There is no charge for the complimentary breakfast. This is a great option for travelrs on more of a budget. In regards to the key entry system. Life/Safety issues come first with the ownership group as well as Marriott. We take these issues to heart. We realize the reponsibility placed in our hands per our guest for their safety.. We don't cut corners and take short cuts. The ELECTRONIC door locks get exposed to all sorts of weather conditions as you would expect in Indiana. I employ two full time engineers to keep things in working order. If there was an issue reported about a door lock then the issue would be addressed in the same day, if not in the same hour. We have 24 hour coverage from the Engineering Department. The Chief Engineer has been with the property for the last four years and remains here to this day. The closed restaurant beside the Courtyard was an unfortunate thing that happens. Some businesses suceed where others fail. We have hopes that there will be a new restaurant there soon. But until then there is Cheeseburger in Paradise, Carrabba's Italian Gril, Texas Roadhouse, Wendys, and Steak n Shake within a 2 minute walk.
Courtyard hotels are by nature designed for the business traveler. With our 25th year the Courtyard is going through re-birth with exciting new technology and guest room design. We continue to be the leader in business travel. I'm sorry that your experience was less than satisfactory. It's my goal and my staff's goal that every guest leave with a positive experience. I'm sorry that you didn't but invite you to visit us again. Remember at "Courtyard it's a new stay" Thank you reading this review. I love this hotel and my staff!