I stayed in the hotel during a business trip and had a nice and spacious room. However, tat his time part of the hotel was under construction and therefore the lobby looked quite shabby. Nevertheless, overall no complaints and the location is really very convenient. There are a lot of things that can be done in walking distance.

Some hotels, such as the Hilton, offer no actual consistency in quality. They are a brand once known for their quality and have degraded into franchisees that take pride and put money back into the property, or do not. The Westin must have better regulations for their franchisees because in general they have a very uniform code of cleanliness, impeccable and modern rooms, helpful staff, and unsurpassed service. This was no different! I err on the side of caution with hotels but this time I can truly give an unsurpassed seal of approval!

We stayed at the Westin to be close to the Madame Walker Theater. The location rocks ... the hotel is all dressed up for the Super Bowl and it is connected to the convention center and the Circle Center Mall. I didn't try the food here but the pool and workout area is fantastic.

It's usually pretty pricey but I got it on Priceline for less than half price. The beds were perfect and the dual head shower made me rethink our bathroom design at home.

My expierience was great before I even arrived with attention to detail I did not expect. When I did arrive at the Westin I was running late and found the front desk to be friendly and accomodating as I needed to be at the Premiere of a movie and was late. John Rabold went into action and made me feel very calm by taking control and speeding up my process moving me to another room with a better view that I could get in right then and now. I found out John was the front desk supervisor, and that made sense as his staff rallied behind him like the true professionals they are. They struck up a conversation and made me feel at home before I had even arrived at my room. They hand delivered me a card signed by the staff welcoming me to the hotel. This is the kind of personal service that has been forgotten in many hotels in my travels.I went up to my room and was so impressed with the view of downtown Indianapolis and the room was beautiful. I could see from my room I was close to everywhere I needed to go and after I dropped of a bag I went down to the lobby and once again the front desk staff was the best. I asked about parking and they explained my options. I asked about directions and they were like a human Garmin. They did all this with a smile on their face. If I thought Siri in my Iphone was helpful, these people put her to shame. I returned to the hotel late and stayed up very late to enjoy the view and the comfort of the room. I slept so well in the comfortaqble bed and luxurious comforter that I over slept and once again the front desk came to the rescue. I could say everyone from the valet parkers, to the front desk made my stay at the Westin one I will repeat. In a competitive world the Westin goes above and beyond the call of duty. See you again soon