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Sheraton Indianapolis City Centre Hotel – reviews, photos

3.5 of 5
31 West Ohio Street, Indianapolis, IN 46204
Hotel amenities
Sheraton Indianapolis City Centre Hotel
Sheraton Indianapolis City Centre Hotel
Sheraton Indianapolis City Centre Hotel
Sheraton Indianapolis City Centre Hotel
Sheraton Indianapolis City Centre Hotel
Sheraton Indianapolis City Centre Hotel
Ranked #82 of 183 hotels in Indianapolis
3.5 of 5 stars 144 Reviews
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144 reviews from our community

    Trip type
Traveller rating
    35
    40
    33
    22
    14
Date Rating
Indiana
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Shocking”
2 of 5 stars Reviewed 10 February 2012
2
people found this review helpful

We just returned from a two night stay. What a disappointment for what I have always considered a top notch hotel chain. The first room I was given had an oil type space heater because the room unit didn't work. When I called the front desk I was lied to an told "we are between seasons and the room heating units aren't working". I informed her that this was not acceptable and she moved me to a room with heat. Guess that room was unaware that it was between seasons. Oh and others people that was with us.....well they too had the oil type heaters but remained in the room they were given. I just wonder what the fire marshall would think about these oil heaters??? There is no restaurant but they do have a Starbucks.

  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask KathyGoldman about Sheraton Indianapolis City Centre Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
Contributor
16 reviews 16 reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
“Standard Sheraton, great location”
3 of 5 stars Reviewed 8 February 2012

I stayed here for a few nights around the Super Bowl. The hotel staff clearly went out of their way to provide as much extra help and assistance as they could to make guests feel at home. Service was friendly and excellent. The rooms are standard. Clean, but the water pressure / shower nozzle was not good and made it hard to get conditioner out of my hair. The best feature is the location. It's a block of the main circle downtown. You can easily and safely walk anywhere in the area. There is a Starbucks in the building as well, which is always nice. Breakfast was fine, your standard basic hotel buffet. Plenty of great restaurants are within walking distance, and you can walk to the stadium easily. There is a parking garage at the hotel, which looks as if the ceiling is starting to fall apart.
Overall, fine hotel and service. I would stay here again.

Room Tip: Select a high floor - street noices can be heard more at the lower levels.
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  • Stayed February 2012, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask DCtraveler0009 about Sheraton Indianapolis City Centre Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pelham, AL
Senior Contributor
22 reviews 22 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Great staff, but needs updating.”
3 of 5 stars Reviewed 15 January 2012
3
people found this review helpful

The property is showing signs of its age, even since my last review. This floor wasn't as nice, and their were some overall housekeeping/maintenance issues that were visible, such as an odd smell in the hallway, worn carpets and windows needing exterior cleaning.

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask luvleightoo about Sheraton Indianapolis City Centre Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael George, Guest Relations Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
19 January 2012
Thank you for your valuable feedback. We appreciate you letting us know about our great staff and areas of the hotel we can improve on. Our company has recognized these and we have several upgrades scheduled to start soon. We look forward to seeing you again on your next trip to Indianapolis!
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Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Comfortable and convenient”
4 of 5 stars Reviewed 14 January 2012

Stayed here for one night for business meeting the next day. Staff was very helpful and friendly. It was reasonably priced and had all the comforts needed for a business trip. I forgot to pack my electric shaver but they had a complimentary disposable with shaving cream available at front desk. If you are looking for a centrally located hotel downtown this is a good pick.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask HotelDeal about Sheraton Indianapolis City Centre Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, Indiana
1 review
“Fun on NYE”
4 of 5 stars Reviewed 5 January 2012

Made a great base for New Years Eve with friends and family. King room facing circle was just perfect. Nice sized room, decent bathroom, very comfortable bed. Parked 1/2 block south on Illinois, top floor so I could see car, $5 for 21 hours. Hotel price is very good for downtown, however, there is a combined Indiana & Downtown 17% tax added to bill. Will stay at the Sheraton again.

Room Tip: Request circle side room.
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask egmont6 about Sheraton Indianapolis City Centre Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael George, Guest Relations Manager at Sheraton Indianapolis City Centre Hotel, responded to this review
19 January 2012
We are glad you had a great experience and that you enjoyed the view from the room and the amenities we offer. Thank you for choosing to stay at our hotel and we hope to see you return again soon.
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Additional Information about Sheraton Indianapolis City Centre Hotel

  • Sheraton Indianapolis
  • Indianapolis Sheraton
Address: 31 West Ohio Street, Indianapolis, IN 46204
Price range (per night):* INR5,907 - 11,703

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