Had bedbugs in my room during stay from 10/26/11 to 10/27/11. Reported to front desk attendant who said she would have the cleaning crew investigate. No apology made. WIll stay elsewhere next time.

We have spent a few nights here at various times when we visit the Indianapolis area. Each time, the staff at check in has shown that "midwest hospitality" by being friendly and helpful with any questions we have ever had about nearby restaurants, shopping, and directions. I wish I would have written down their names so I could tell their supervisor about how welcome each of them has always made us feel. The rooms are nice...some have been better than others, but that's like any other hotel. The beds are comfortable, room size is average but perfect for us as we don't spend much time in the room, and the bathroom is sufficient for two. The complimentary breakfast is always good and the dining area is clean. There are two nearby restaurants within walking distance of the hotel. The Thai Orchid is a good choice if you like Thai food, and Charleston's is a nice casual restaurant with a varied menu. The front desk staff of the Hampton will give you free coupons for Charlestons if you ask them. We have never used the pool, but it's indoor and doesn't ever seem to be very busy. The hotel is located in the perfect location if you are planning on shopping at the nearby Castleton or Keystone Fashion malls. There are a lot of nearby choices for shopping, eating, and movies.

Horrible Smell from both the room and the customer service here. After putting up with it the first night, the smell in the room got much worse. I brought this to the attention of the front desk, who sprayed something on the carpet and said it was not that bad... but since she was not the one staying in there I don't think what she thought matters too much. Her manager was not much more helpful since the manager was trying to make me pay for the room... despite the smell. Hopefully we can work this out in the morning.

-Poor Customer Service
-Horrible TV's (crackling and fuzzy)
-Poor cleanliness
-Not very comfortable bed
-Horrible smell

Stayed here several times recently and have not been disappointed. Staff is friendly and helpful, decent breakfast, nice pool and very clean rooms.