I was surprised we had to pay for parking on a night when it seemed completely dead downtown in December. The hotel front desk staff was not as friendly as they are at the one in Carmel. Rooms are pretty standard as others. Breakfast was about the same, but not laid out as well and in a smaller area. The seating area was so packed that there were no places to sit.

Had a colleague staying here the same night who checked in fairly late and she really had some issues with the staff and billing. Not sure I'd stay here again. Was in town for an event at the Marriott and that was beautiful hotel decorated really nice for Christmas. I would probably stay there if downtown again.

I accidently booked my stay without using points. Called hotel manager several times to work out the situation, but never got a response. Asked to cancel the room, but would not get money back due to advance purchase. So I was stuck with the price and reservation. I was very frustrated that the manager would not even bother to work out my request. This is probably unique to me, but is my key negative experience.

Upon arriving to the hotel, I requested a later checkout and was pleasantly surprised that the front desk was willing to accommodate even though I requested this before arriving and was denied twice. Additionally, I was given an upgrade. The room was great, wonderful amenities and clean.

The hotel is also super close to Lucas stadium. This means you can also hear the stadium announcements and noises. Parking for hotel is also an extra $12.

Summary-

Negatives = bad experience with reservation and management unresponsiveness, noisy stadium.

Positives = beautiful hotel and amenities.

Spent 5 nights here a part of a Package to the Indy 500 late May early June 2011.
Has a room on the ground floor (was actually a room specifically set up for a wheel chair user) but suited me fine anyway, the bedroom was seperate. I can't really comment on what the other rooms were like. The room had a full kitchen in it including full sized fridge and oven. There is a large Gas station not far down the road if you need to buy a limited range of food or a great range of snacks(plus beers) to cook yourself if you want.
Arrived a bit early but was able to get my room straight away, the only thing was the reception didn't seem over friendly, a welcoming smile and a friendly hello would go a long way. You can also buy snacks, icecreams, sodas and other requirements in a little anex by reception. The bonus was, I then found out from another guest that during the week days up till Thursday they have a complementary snack and beer in the late afternoon. So there was a huge ammount of Nachos, chilli etc plus pour your own beers available in what was normally the breakfast servery.
The only down side of this place is apart from the free midweek beers, the hotel has no bar and just a breakfast restaurant. The breakfast was pretty good, a reasonble selection of cooked things but a great selection of cerials, yoghurts etc and plenty of things that children like. There is lots of parking behind the hotel which nearly backs onto the BIG stadium. There is a good fitness room and a very nice indoor swimming pool plus another room set up as a TV lounge with big chairs and big screen. There is also another big sceen TV in the breakfast eating area. The Rooms were comfortable, nice furniture, great free and fast internet to plug into, I had a big flat screen TV in both my bedroom and lounge area and the bed was very comfortable and the rooms quiet. Actual Downtown Indianapolis is about 15 minutes walk away. I had read reports you had to watch yourself walking to downtown but didn't encounter any problems, but still get nervous walking on the road when you go under the railway lines just before downtown Indy. So overall it is quite well located if you don't mind 15 minutes walk to get to all the great downtown restaurants and I understand easy to get to if driving. Would I stay there again. As I was on my own, probably not, as I would prefer to be right in downtown where all the action is on Indy 500 weekend and have a Bar as well, but as a place to stay if you had your familiy with you and any size of vehicle it would be great. Also good place for sports fans exceptthe lack of a bar. It was nice and clean as well. Recommneded highly if it suits your requirements.

Helpful staff. Very convenient location near Lucas Oil Stadium and the Indianapolis Convention Center. Also very convenient when getting on/off the freeway. There's parking behind the hotel, but it was often full, so we usually used the complementary parking garage a short distance away. It was great to have the kitchen facilities available in a Staybridge Suites hotel, so it felt like home for the 4 days we were there. Would stay here again!