This was a business trip and I booked this hotel online at Hotels.com because it was close accommodations for me. (5 mins away from my site) I thought this is great. Appearances are ok. When I arrived it was clean and I was assigned to room 121, which was across from the vending machines. I thought nothing of it since it was quiet at the time. However, later in the evening you could hear people travel to the vending machines until 1-2 am. Since I am a light sleeper I never got back to sleep. When I wanted to check out at 4:45 am because I had an early return flight, the front desk clerk did not know how to check me out. He proceeded to check me in and then check me out taking 30 minutes to perform a simple transaction. It took two days to speak with the manager and when I spoke with the manager about the inconvenience this caused me, turning in my rental car and almost missing my flight her attitude was very unprofessional and she was not a bit concerned about the inconvenience this had caused me. She admitted that the clerk was not informed about check out procedures because they used expedia.com. I explained to her that the clerk had no one else to call to check me out so I advised him to seek help from the 800 number on his counter and they walked him through checking me out, but now my original reservations were gone. The representative at the 800 number advised him to provide me with a discount for all the inconvenience. Ultimately it was the hotel manager’s responsibility to give the ok. When I finally spoke with her, she declined the discount and advised that her night clerk had no knowledge of the check out procedures and they were not responsible for providing me with a check out or final bill. This might be one for the books but I thought every hotel checked you out and provided a final bill for your stay. I would not recommend this hotel for any business accommodations. Stay in a hotel where management is trained and have trained their hotel staff. A hotel where they are honored to have you as a guest and you are not an interruption of their day.
The amenities. The breakfast food was out too long and the eggs were dried out and burnt. They didn't think to refresh them. My room was cleaned when I arrived but was half hazardly cleaned when I stayed in it. I could not get an internet connection in the room.
- Comfort Inn Indianapolis
- Indianapolis Comfort Inn
