Please Note: This hotel has once again changed names. It now goes by Sunrise Hotel! Since we have been going to this hotel it has went from Quailty Inn...to Shadeland Inn...to Econo Lodge East...to now the Sunrise Hotel.
On, Sept. 10, 2005, we have stayed at this hotel as it has went through many name/owner changes. We go with a large group every September for a race. We fill up nearly the entire hotel. This year I had read the reviews and went against my better judgement and went ahead and made our reservations one month prior to our trip. I reguested a pool side room since the pool is in doors...that was not a problem. When we checked in...they had lost my reservation, I had my confirmation number so they had to give me the price I had been given and not the new jacked up price they tried to give me. Our room was not ready so we had to come back in 2 hours...so we did. When I picked up my room key at the front desk I was pointed to a sign that told me that the pool was CLOSED for renovations. (why wasn't I told this when I made my reservations? I would not have paid more for this room!) The room itself was not as bad as I expected after reading the reviews....until I went into the bathroom (which was not until mearly midnight)! OH MY GOD...The shower was nothing more than a wall of MOLD...at base of the tub the cover was about 2-3 inches to small, the toilet was pulled out away from the wall by about 5-6 inches. I wish we would have went into the restroom when we first arrived and dropped off our belongings...we would have just left then! We got back to our room at nearly midnight. We needed to at least rince off and brush our teeth, go to the restroom...normal things any family would expect to do in a hotel room. Well not without WATER! That is right...no water! I went down to the front desk...I was told that they had to turn it off for a minute but that would have it back on within 45 minutes. So we brushed out teeth with a bottle a water we had with us and went to bed. The next morning I got up first...went to the rest room and once again NO WATER! When we complain to the front desk again...we were told that they were sorry and that there was a leak. Not to be rude but honestly that is not my problem and I paid for a room with water and didn't get one. I want my money back!!! I was told it was out of their control. Don't do the same thing I did and blow off these reviews...it will save you more than money! While I have gotton NO where with the hotel in trying to retrieve my money, I have posted this review, contacted the BBB, contacted the Indiana Fire Marshall, my local televesion stations "Troubleshooter", I have written a letter to the hotel in care of the Owner/Operator, Have written the Indiana State Dept. of health, and plan to still write letters to the editors of every Indianapolis newspaper.
I have a big mouth...and I aint affraid to use it! I am sure I will cost them far more in loss of business than if they would have just gave me my money back!
Just say no to this hotel...what ever name it is going to go to next!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC