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Best Western Castleton Inn – reviews, photos


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58% Do not recommend
2.5 of 5 stars 15 reviews
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[ Date ] [ Rating ]
Horrific scare!

Best Western Castleton Inn

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1 of 5 stars
SouthernInHollands   1 contribution
Indiana
8 Sep 2008
3
people found this review helpful

We stayed two nights in a room with a window that was not locked! I was standing next to the window around 7:15 AM heard a noise and saw the curtain billow out into the room. I pulled the drape back and was face to face with a man who was opening the window and coming in! I screamed and yelled at him to get out! I was lucky he took off running! I called the front desk and reported this. They said they would send someone to our room. No one came. I called again and ask if someone was coming and was told they went out and saw no one. I told them I had watched him run away. I was a little rattled and hung up. I called the third time and asked if they wanted to call the police or should I? Police came took our statement and saw the window was not bolted and could not be locked. We checked out and were told the manager would contact us. She called and told us there was a bar in the window casement and that they always made sure it was in place. I told her it was not and we were not paying for the room. She offered to take off $25.00 then and if I didn't agree I would be charged full price! She had no compassion and was very combative!! I would recommend never to stay at this property.

  • Date of stay September 2008
  • Member since 08 September 2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: INR2,820 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Very un-happy

Best Western Castleton Inn

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1 of 5 stars
blacktj   1 contribution
Toledo ohio
11 Aug 2008 | Trip type: Family
1
person found this review helpful

Well our night started out with the other group we were with getting there room and it had not been cleaned the bed was not made and the was garbage and dishes all over so they meet us and went to our room to wait for their new room upon entering out room we found a used "CONDOM" right i the middle of the floor. So no we had to go andget a new room ,which is when they told me i could go somewhere else if i wanted (nice buisness practice)well we ended up takeing the smoking roo because it was the only thing open get to the new room and it was dirty also garbage on the floor and dried upo yellow flem in the sink. while we where there our friends got to there room and it had no working air conditioning and no cscreen in the window so they couldnt even open it because they had a 2 and 1 year old with them. so needless to say we where very unhappy and as of now i have conmtacted management and nothing has been done

  • Liked — location
  • Disliked — the whole hotel
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Quality time with family
  • Travelled with Family with young children
  • Age group 25-34
  • Member since 11 August 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
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Average price*: INR2,820 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
robbed by best western

Best Western Castleton Inn

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1 of 5 stars
mattNewburghIN   1 contribution
Newburgh IN
10 Aug 2008 | Trip type: Couples

My wife and I travel twice monthly to Indianapolis. On this weekend the hotel we normally stay at, The Hampton, was fully booked. We decided to try staying here. BIG MISTAKE! This was the dirtiest hotel I've ever seen. We reserved a room, but wanted to see it before committing. The beds were NOT made, the trash cans were still full and the carpet was still littered with the previous guests' animal crackers. We asked if we could see another room and the front desk clerk, William, informed us that the entire hotel was "about the same." We canceled our stay and were told it would not be a problem. Come to find out, they charged us anyway for the stay even though we were only at the hotel for ten minutes. I called the manager, some 21 year old twit named Nita, who refused to call me back. After calling several times daily, writing and leaving voice mails, I finally got through to her. She told me she wasn't there that evening and that I couldn't prove that I wasn't either. She told me that this was not her problem. I am going to make it her problem until I am refunded the money her company stole from me.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Other
  • Travelled with Spouse / significant other
  • Age group 25-34
  • Member since 10 August 2008
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: INR2,820 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Decent Place to Stay at a very Reasonable Rate

Best Western Castleton Inn

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3 of 5 stars
jas32   18 contributions
SE Michigan
8 May 2008 | Trip type: Couples

I needed a place to stay on our way to Bloomington IN. It was graduation weekend so the places in Bloomington were charging their highest rates so we decided to stay about 1 hr away.

I found this place located on the NE corner of Indianapolis right next to I-69 and I-465. It is also about a 1/4 mile away from Castleton Square, apparently the biggest shopping mall in Indy.

The place is quite decent, very clean and the room we had was quite spacious. It appears it has been recently renovated with new carpeting, bathroom fixtures, decoration and even a brand new shower curtain. It appears that they stopped short of a complete renovation as our king sized bed was clearly tired, the sheets were quite old, and so did the towels. Again, everything was clean but it would have been much, much nicer if they went all the way.

The hotel rate was quite a deal so I guess I can't complain too much. Overall a decent stay and will do it again if I have the need.

  • Liked — Location
  • Disliked — Old Bed, sheets, towels.
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Visit was for Personal event (wedding, ...)
  • Travelled with Spouse / significant other
  • Age group 50-64
  • Member since 02 July 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Families with Small Children, Families with Teenagers
  • I do not recommend this hotel for Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: INR2,820 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Again a great stay

Best Western Castleton Inn

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4 of 5 stars
Travel1954   2 contributions
Chicago
28 Sep 2006 | Trip type: Business

Again I stayed at the best western castleton inn and found their staff and facilities great. I could have gone down the road and paid $50.00 for an indoor pool but everything here was warm and welcoming. I will recommend this hotel to all my friends.

  • Liked — friendly staff
  • Disliked — bathrooms were small
  • Any tips/secrets for future travellers? — call hotel direct they have better deals then website
  • My ratings for this hotel
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2006
  • Visit was for Business
  • Travelled with Business colleagues
  • Age group 25-34
  • Member since 05 March 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young Singles, pet owners, Families with Small Children, Families with Teenagers
  • I do not recommend this hotel for Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
  • I selected this hotel as a top choice for Business meeting / Event, Great food / Wine, Shopping, Concerts / Music festival, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: INR2,820 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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Best Western Castleton Inn Also Known As

  • Best Western Indianapolis
  • Indianapolis Best Western
Address: 8300 Craig Street, Indianapolis, IN 46250
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