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Magnuson Hotel Castleton Inn – reviews, photos

2.0 of 5
8300 Craig St., Indianapolis, IN 46250
Hotel amenities
Magnuson Hotel Castleton Inn
Magnuson Hotel Castleton Inn
Magnuson Hotel Castleton Inn
Magnuson Hotel Castleton Inn
Magnuson Hotel Castleton Inn
Magnuson Hotel Castleton Inn
Ranked #128 of 183 hotels in Indianapolis
3.0 of 5 stars 32 Reviews
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32 reviews from our community

    Trip type
Traveller rating
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Date Rating
Higgins Lake, Michigan, United States
1 review
“If not my worst hotel experience, very close to it.”
1 of 5 stars Reviewed 7 January 2012

We picked this hotel because several family members were staying there for a family funeral and the price was economical. When we checked in we were sent to a room with a large box in the middle of the room and there were no heat controls on the unit. Went to the front desk, and they changed rooms for us to a room that had trash in the waste baskets and cigarettes in the ashtray. Went again to the front desk and he offered to change the room yet again. We declined as we were already late to meet family and asked to have houskeeping clean the room for us. When we got back to the room at about 10:30 pm, we turned on the heat and the unit was very loud when it came on. We chose to try to ignore it as we were tired. It woke both my wife and me several times during the night. A very restless night with a funeral and a long drive the next day. I would never consider this hotel again and recommend others think before considering it.

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  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Michael C about Magnuson Hotel Castleton Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canton,NY
1 review
“Castleton Square Inn, Indianapolis”
4 of 5 stars Reviewed 13 November 2011

This establishment was an excellent 'find', amidst a large cluster of big name and higher name motels of very good reputation. This Motel, part of the Best Western Family, was clean, efficient, quiet, and had an admirable staff. In particular, one Mrs Roshni, was extremely gracious, and a bonus to her employer. I would recommend anyone to this motel.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask John B about Magnuson Hotel Castleton Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louvain
Senior Reviewer
10 reviews 10 reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Is this really a Best Western?”
2 of 5 stars Reviewed 8 September 2011

The Castleton Inn advertises as a Best Western, but there is no BW sign outside. The lady at the desk looked overworked and tired, but the room service was kind. My guess is that this hotel is seriously understaffed. The stairs between the floors were absolutely dirty, for example. Breakfast was extremely poor, the coffee tasted like water and there was barely any bread to be found. The rooms are large enough,the beds were ok; but the walls between the rooms are thin. We had the misfortune to sleep next to a couple that arrived noisily at 4am, and continued partying and making noise until 6.30am.
The Internet connection went down every 10 seconds, which is rather annoying if one wants to check mail, etc.
If this is a Best Western, then the chain had better invest in a renovation if they want to make this hotel attractive again. For the moment being, I'd definitely look for another hotel (there are more than enough places nearby).

  • Stayed September 2011, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask designloverFlanders about Magnuson Hotel Castleton Inn
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“very exceptable for the price”
4 of 5 stars Reviewed 10 June 2011
1
person found this review helpful

Friendly staff, good full breafast, laundramat for guests, fridge and microwave in room, and it was a great location for us near our friends.

  • Stayed June 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DianeElaine about Magnuson Hotel Castleton Inn
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Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
“Never again”
2 of 5 stars Reviewed 5 June 2011
2
people found this review helpful

We picked this hotel for two equally balanced reasons - it was in the heart of a shopping area and also the price. We had two rooms for 2 couples and while one was uneventful, the other one had a leaking bathroom from the floor above. We asked for a change and got another room that, we discovered the following morn, was also leaking.
Breakfast was not quite there...everyone was waiting (quite a crowd with the Memorial Day long weekend) and the staff appeared to be struggling to decide whether to appease the guests or let them starve. Unfortunately the wait only got the guests exchanging notes of how bad the rooms were and soon the staff decided to get more eats available to quiet the spreading stories.
We reduced our stay by a day and moved to a nearby Drury inn....and what an experience, even if the price was higher.

  • Stayed June 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Magnuson Hotel Castleton Inn

  • Best Western Indianapolis
  • Indianapolis Best Western
Address: 8300 Craig St., Indianapolis, IN 46250
Price range (per night):* INR3,232 - 4,068

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