The Castleton Inn advertises as a Best Western, but there is no BW sign outside. The lady at the desk looked overworked and tired, but the room service was kind. My guess is that this hotel is seriously understaffed. The stairs between the floors were absolutely dirty, for example. Breakfast was extremely poor, the coffee tasted like water and there was barely any bread to be found. The rooms are large enough,the beds were ok; but the walls between the rooms are thin. We had the misfortune to sleep next to a couple that arrived noisily at 4am, and continued partying and making noise until 6.30am.
The Internet connection went down every 10 seconds, which is rather annoying if one wants to check mail, etc.
If this is a Best Western, then the chain had better invest in a renovation if they want to make this hotel attractive again. For the moment being, I'd definitely look for another hotel (there are more than enough places nearby).
- Best Western Indianapolis
- Indianapolis Best Western
